BetterCloud is the leading SaaS Management Platform (SMP) that enables IT professionals to discover, manage and secure the growing stack of SaaS applications in the digital workplace. With an expanding ecosystem of SaaS integrations, thousands of forward thinking organizations like Zoom, Walmart, and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

A pioneer of the SaaSOps movement, BetterCloud has built a community of more than 45K IT professionals who are embracing the new role of SaaSOps within IT organizations. The company launched the first-ever annual SaasOps-focused conference, Altitude, and publishes annually the definitive market research report, State of SaaSOps, on the market and category.

BetterCloud is headquartered in New York City with offices in San Francisco, CA and Atlanta, GA.  The company's total amount raised to date is $187 million. Investors include Warburg Pincus, Accel, Bain Capital Ventures, Flybridge Capital Partners, and Greycroft Partners.

As an early leader of the Technical Account Management (TAM) team at BetterCloud you will have the unique opportunity to define, build, implement, and maintain the vision of the TAM organization. You will work with leaders cross-functionally in Customer Success, Services, Product, Engineering, and Sales to ensure the successful realization of value for BetterCloud’s customers. As a core part of BetterCloud’s post-sales motion, you will own the process, methods, and structure for ensuring customers are continually realizing more value via adoption of the BetterCloud platform. You are a voice of the customer, and able to translate technical concepts into business context for the betterment of BetterClouds product and services offerings, within the frame of a customer-first mindset.

About You

• 10+ years of experience in a technical, customer facing role such as Technical Account Management, Solutions/Sales Engineering, or Professional Services, or IT.
• 5+ years of experience leading and managing technical, customer facing teams.
• Strong knowledge of SaaS applications such as Google Workspace, Microsoft 365, Okta, Slack, Zoom, and more.
• Successful track record of developing relationships and building trust both internally and with customers, at all levels of the organization.
• Detail oriented, and data driven decision maker, with the ability to to convey complex ideas to audiences of all levels of technical acumen.

What You’ll Do 

• Lead a team tasked with translating the technicalities of our customers IT environments into value in the BetterCloud Platform
• Build, mentor, coach, and grow BetterCloud’s Technical Account Management team.
• Improve upon existing frameworks, methodologies, and processes to ensure the team is operating at the highest possible level.
• Establish and evolve KPIs and other metrics for tracking team impact and performance.
• Assist team members and customers as a subject matter expert and escalation point for technical or strategic challenges and objectives.
• Create strong relationships cross-functionally within BetterCloud, and with senior members of the customer base.
• Ensure and drive the adoption of BetterCloud best practices within the customer base, with a focus on realized value.

What We Offer

• Competitive salary
• Full benefits package
• Stock options
• Career growth with an industry innovator 

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.

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