We are looking for a seasoned Customer Success leader to join the growing team here at Snapdocs. This high impact role is an opportunity for you to build and lead a high performing team, build processes, drive customer engagement, and partner cross-functionally to help us develop and execute a world-class customer experience.

You will directly manage a team of high-performing Customer Success Managers to execute our vision of bringing speed to value for our lender customers. You’ll spearhead conversations with internal partners and customers, ideate, monitor, and build upon new initiatives that deliver customer insights to drive contract renewals and sales of additional products. You will bring proven methods and solutions with you to improve the way we work, how we support our customers and partners, and how we create more operational efficiencies. 

Our ideal candidate has 10+ years in customer-centric roles, 3+ of which were spent managing a team at B2B software companies. You have experience working with Enterprise Clients, where you have advised clients, built strategic relationships, and led the charge on not only managing but also renewing clients. You have also dug deep into data to inform your decisions, and have connected these insights back to clear business results. Above all, you are an influential people leader and your team has come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action. 

Colorado applicants: This role pays $140,000 to $165,000 annually plus equity in the company (pay for other locations may vary).