Snapdocs is a rapidly growing San Francisco-based real estate technology unicorn backed by leading investors Sequoia, Y Combinator, Tiger Global, F-Prime, and others. We're on a mission to perfect mortgage closings for all. Powering millions of closings a year, Snapdocs is leading the charge to modernize, streamline, and improve the mortgage process for lenders, borrowers, and settlement.
We are looking for a seasoned Customer Success leader to join the growing team here at Snapdocs. This high impact role is an opportunity for you to build and lead a high performing team, build processes, drive customer engagement, and partner cross-functionally to help us develop and execute a world-class customer experience.
Snapdocs is an early-stage, rapidly growing company backed by investors like Sequoia Capital, SV Angel, FPrime, and Y Combinator. We are tackling the massive mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and joy to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in...
You will directly manage a team of high-performing Customer Success Managers to execute our vision of bringing speed to value for our lender customers. You’ll spearhead conversations with internal partners and customers, ideate, monitor, and build upon new initiatives that deliver customer insights to drive contract renewals and sales of additional products. You will bring proven methods and solutions with you to improve the way we work, how we support our customers and partners, and how we create more operational efficiencies.
Our ideal candidate has 10+ years in customer-centric roles, 3+ of which were spent managing a team at B2B software companies. You have experience working with Enterprise Clients, where you have advised clients, built strategic relationships, and led the charge on not only managing but also renewing clients. You have also dug deep into data to inform your decisions, and have connected these insights back to clear business results. Above all, you are an influential people leader and your team has come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action.
Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide excellent benefits (listed below) and are located in both San Francisco and Denver!
Our benefits include (but are not limited to):
- 21 days of vacation
- Company subsidized health, dental, vision insurance
- Flexible spending account for healthcare and dependent care
- 401(k) with up to 4% company match
- Life and disability insurance
- Commuter benefits
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.