Senior Director, Academic Partner Success

| Greater Denver Area
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Guild is hiring an Senior Director, Academic Partner Success on the Academic Partnerships team to lead an account management team, made up of individuals responsible for a set of strategic partnerships that Guild has with its academic partners (universities and other academic learning providers). 

This is a unique opportunity to have a tangible impact on a business-critical team at Guild. We are looking for a leader who is highly skilled at leading teams and coaching, mentoring, and motivating individuals to deliver on audacious goals and business results. This individual will serve in a “player/coach” capacity, personally owning a small portfolio of 1-2 strategic partner relationships, while also managing and leading a team of account managers, and serving on the core leadership team of the Academic Partnerships function. There will likely be at least one other person in this role leading a parallel team of account managers, so your ability to effectively collaborate with others will be critical to your success in this position.

In this role, you will:

  • Personally lead the management of a small portfolio (likely 1-2) of academic partnerships as an account owner
  • Serve as direct people manager, coach, and mentor to a team of account managers (likely 5-7 individuals)
  • Define key competencies and expectations for individuals on the team, including conducting effective performance-based management and job coaching
  • Lead individuals on the team to meet and exceed their individual business results, as defined through our company, team, and account-based OKR processes
  • Ensure all academic partners managed by your team have a strong account strategy, outlining a clear roadmap for mutual success with the partner
  • Implement frameworks, processes, and techniques that establish a consistent approach to excellence in account management, leading the team to execute against those frameworks over time
  • Lead the execution of key projects and initiatives critical to the team’s success, as defined by the team’s leadership group and based on our team’s objectives
  • Contribute as a key member of the Academic Partnerships leadership team, serving as a thought partner and collaborator with the VP on strategic planning and execution related to the team’s work
  • Represent the account management team as a cross-functional leader, working collaboratively with other leaders and stakeholders across Guild

You are a strong fit for this role if you have:

  • 8-10 years of experience in client services and management, partner management, and/or program management, with particular emphasis on managing clients in a consulting capacity or managing programs in a high growth enterprise company.
  • 5+ years of experience leading account management or client management teams in an enterprise, technology-enabled environment
  • Great people management and leadership abilities, including the ability to mentor, coach, and motivate individuals from a diverse set of backgrounds and experience levels
  • Experience leading the development of processes and frameworks that create consistency and enable scale for your team
  • Strong interpersonal skills: Ability to build and maintain strong relationships with senior stakeholders internally and externally, and communicate effectively while under pressure - balancing confidence, humility and diplomacy.
  • Demonstrated ability to lead others on strategic projects and significant cross-functional initiatives, directly and indirectly through influence, to drive to measurable business outcomes
  • Experience having built teams and/or initiatives from the ground up
  • Ability to thrive in highly ambiguous, dynamic environments, and comfort in operating in environments like this on a regular basis
  • Excellent written and verbal communication skills: Ability to synthesize information into a coherent and data-driven narrative and present that narrative in a compelling way.
  • Learner’s mindset: Desire to learn, grow, and evolve within a fast-paced environment 
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Location

370 17th St., Suite 3600, Denver, CO 80202

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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