Senior Account Manager (Remote) at Automox

| Remote
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Founded in 2015, Automox is coming off its fourth quarter of record growth that has seen its platform become the most recommended solution in endpoint security and the preferred endpoint management solution for over 1,500 customers across 30 countries. With an increasing number of operating systems, servers, hardware, and applications that need to be maintained, updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem for millions of endpoints.
OVERVIEW
At the heart of our work here at Automox is our drive to raise the world's security confidence. We are seeking a results-driven Senior Account Manager to join our world-class sales team. You will evangelize our modern endpoint management cloud platform to our customers.
This role requires self-motivated individuals and great teammates who are passionate about SaaS, activate participants in driving customer delight, and love to help our clients expand their use of Automox. Successful candidates will have demonstrated the ability to work within a team to drive customer retention and expansion with their outstanding knowledge of the product and the customer base of IT and Security Ops managers (or equivalent experience). Furthermore, successful candidates will possess the desire and comfort to step into a role that they themselves will help shape.

THE FUN STUFF

  • Drive Automox’s existing business revenue growth through renewals and account expansion opportunities presented to them by their Client Success Management (CSM) peers
  • Coordinate with CSM and New Business teams to resolve customer concerns and issues
  • Develop processes and KPIs to effectively manage and track retention and growth pipeline
  • Identify revenue risks and create steps for risk mitigation in collaboration with CSM and Sales Leaders
  • Provide qualitative assessment of renewals, attrition and major performance drivers to Leadership
  • Exceed monthly targets while contributing to overall team goals
  • Maintain customer database integrity, maintain complete/accurate records of sales activity in support system
  • Bring a great attitude as we develop a new team and all the fun that comes with building a great sales and overall company culture

WHAT YOU BRING TO THE TABLE

  • Bachelor's degree and/or 5-7 years of account sales experience in the software security industry or equivalent
  • Self-starter, proactive, motivated, responsible with a passion for customer engagement
  • Excellent written and oral communication skills, professional and confident phone/email skills
  • Ability to work toward common goals in a self-directed team environment with minimal supervision
  • You down with PPPG? Live by and champion our sales team values: process minded, product knowledge, performance-oriented, and actually giving a **** *
  • Comfortable with, and enjoy, a challenging sale, helping IT Managers and decision-makers see value in evolving their approach to security
  • Possess an affinity for SaaS
  • Technical aptitude to convey/articulate value-based propositions to a technical audience, including c-level
  • Practice and preach efficiency and have an intuition for opportunity
  • Demonstrated track record of success
  • You have the ability to work cross-functionally, lead projects, and make things happen
  • You take what you do seriously, but you do not take yourself seriously. Those without a sense of humor need not apply

TOTAL COMPENSATION
Automox aims to be an employer of choice and we know that means offering a comprehensive compensation package to support our employees. Our packages include base salary, bonus, equity, and benefits for all full time permanent employees.
Benefits
-Healthcare options through Cigna and Guardian including Medical, Dental, Vision, Basic Life insurance, Voluntary Life Insurance, Basic STD & LTD, HSA, FSA, 401(k) and more. Automox has a generous employer contribution towards all health plans with low premiums for all employees.
-Parental Benefits: Adoption benefits, Parental leave
-Time off: We have a flexible PTO policy with an additional 9 paid holidays.
-Perks: Monthly internet and wellness stipend, money to set up your home office, and no commute.
Salary:
-Our salary ranges are based on national averages and are determined based on the level of the position we are hiring for. The ranges are wide to leave room for variability in a candidate's skills, experience, and location all which impact where someone might come in on the range. 
-$120,000 - $150,000/year
Bonus:
-All employees are part of our Company bonus plan. Our bonus is a mix of company performance and individual contributions.
Equity:
-Stock options
WHY AUTOMOX  We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey.  
LOCATION
Remote : Anywhere in the US. The world is changing so are we. Automox has moved to a fully distributed company and is open to hiring across the US. 
We are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. 

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Technology we use

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An Insider's view of Automox

How does your team reward individual success?

Individual success is rewarded through a variety of methods at Automox to allow for recognition tailored to an individuals preference. My team likes to use a kudo's slack channel, recognition in a 1:1, handwritten appreciation notes as well as quantifying the impact in an all-hands company meeting.

Kelly Lanter

Senior Account Manager

What kinds of technical challenges do you and your team face?

Automox is trusted by 1000’s of companies around the world to keep them secure. We must remain highly available while managing complex data at scale. Our customers rely on us to keep their systems patched and provide the visibility necessary to make critical decisions. Raising the world's security confidence isn't trivial, but it is our passion.

Tom Distler

Senior Software Engineer

What makes someone successful on your team?

Automox focus on team communication, and goals and results. We have high performing team and good team harmony. Each one contributes and supports each others . If you have ideas and want to make differences, you will get full support from the leadership and team members. We also have a lot fun activities which help to build a solid team.

Bo Wang

Senior Software Development Engineer in Test

What projects are you most excited about?

We've got an ambitious list of customer improvements on the horizon, one being a full rewrite of our app in Vue.js which will phase out our legacy framework. This meticulous process has forced decisions around which areas of the UI can also improve and is a big endeavor that will reduce both developer and customer friction in really rewarding ways!

Kara Loo

Software Engineer

What are Automox Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Daily sync
Open door policy
Pair programming
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
Being a fully remote company means we're able to attract a diverse talent from all over the US.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
We give every employee $300 a year to use towards their personal wellness needs. This stipend is flexible. Need running shoes? Pay for a ski pass? Down payment on a Peloton?
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
50% of everyone's annual bonus is based on individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
At Automox we believe work doesn't need to happen 8am-5pm. We support an asynchronous work environment where you work when and where it works best for you.
Remote Work Program
Automox is embracing a distributed culture. We are looking for the best people not the closest and believe work can be done anywhere.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Some Meals Provided
Lunch is on us! We organize monthly virtual lunch groups so people can get to know teammates from across the country.
Home Office Stipend for Remote Employees
Employees are able to submit reimbursements up to $750 to create their home office. Every employee will receive $50 mo to cover additional charges for the internet.
Professional Development Benefits
Promote from within

Additional Perks + Benefits

At Automox our biggest perk is TIME. Time that you can spend with your family, friends, and community. Having flexibility to do your work and meet the other commitments in your life to be a happy healthy employee is our greatest perk. We support this through flexible PTO, flexible work schedules, and a remote first culture.

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