Gloo, headquartered in beautiful Boulder, Colorado, builds software for people and organizations dedicated to improving lives. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through tools such as big data, custom assessments, an engagement app and eventually an entire market network focused on growth. As one of Boulder’s most successful and innovative tech companies, Gloo needs more talented professionals who are driven to make a positive impact on humanity. Are you one of them?

You will join our team to maintain and support our Salesforce instance and surrounding processes that enable the organization to thrive. Sound knowledge of Salesforce, combined with creative problem solving and report design, will be the secret to your success. This is our year to scale our technology and our operational infrastructure in order to handle high transaction volumes. If you’re looking for an opportunity to help a company grow – not just maintain a status quo... this is your chance!

What you'll be doing:

• Supporting the ongoing implementation and support of Salesforce.com across the organization
• Working closely with platform users, supported departments, IT, Salesforce, and third parties to ensure the performance and functionality of the platform
• Handling all basic administrative functions - user account support, reports, dashboards, and workflows
• Serving as the front line of support for internal users fielding questions, troubleshooting, and issue resolution
• Running regular system audits and prepare for major releases
• Maintaining system documentation requirements, process flows, use cases and instance update announcements
• Preparing user training materials and conducting periodic training sessions
• Configuring 3rd party systems that integrate with Salesforce
• Stretching yourself professionally by jumping into unfamiliar territory whenever necessary

What you'll bring to the table:

• 3+ years of experience as a Salesforce administrator with direct responsibility for supporting internal business customers
• Salesforce Administrator I Certification and proven experience serving customers and partners in a high growth, high service environment
• Experience with reporting and maintenance of enterprise-grade Salesforce installations
• A mind that thinks beyond the tactical activity to see the business impact of the work you do
• The drive to go above and beyond your current title – we need people that want to grow with us!
• Intensely curious mind that seeks to understand the “why” – then immediately begins to design the “how”
• Wildly passionate about meeting deadlines and delivering work that has a broad, positive influence in its audience
• Creative problem solver and logical thinker with the ability to multi-task, managing and switching priorities as needed
• Outcome-focused, results-oriented, and an unshakably positive attitude
• A good sense of humor and the will to make a difference

Our team members enjoy:

• Compensation and bonus commensurate with experience
• Plenty of time off to keep you balanced
• Medical with HSA contribution
• A dynamic, talented team, dedicated to changing the world and building an incredible business
• Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
• Company Happy Hour Fridays
• Fresh fruit, snacks, coffee and sodas

Applications welcomed from those who are US Citizens or hold a Green Card.