Salesforce Administrator

| Greater Boulder Area | Hybrid
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Gloo, LLC, headquartered in downtown Boulder, Colorado is a technology company building software for people development. We serve a variety of customers including non-profits, addiction recovery centers, churches, healthcare systems, and corporate businesses - essentially any organization where people development is critical to success. Our goal is to give our customers the power to change more lives, scale their missions, and make an impact. We are growing, learning and looking for talented professionals who are driven to have a positive impact on humanity. Interested?

 

You will join our team to enhance, maintain and support our Salesforce instance and surrounding processes that enable our organization to thrive. Sound knowledge of Salesforce configuration/customization, combined with creative problem solving and workflow design will be the secret to your success. This is our year to scale our technology and our operational infrastructure in order to handle high transaction volumes. If you’re looking for an opportunity to help a company grow – not just maintain a status quo... this is your chance!

What you'll be doing:

  • Supporting the ongoing deployment and implementation of Salesforce.com across the organization.
  • Working closely with platform users, supported departments, IT, Salesforce, and third parties to ensure the performance and functionality of the platform;
  • Customizing the platform as needed and supporting the maintenance of integration points with related applications
  • Authoring and maintaining all related system documentation including requirements, process flows, use cases and instance update announcements
  • Preparing user training materials and conducting periodic training sessions
  • Stretching yourself professionally by jumping into unfamiliar territory whenever necessary
  • Handle all basic administrative functions including data integrity, user account maintenance, reports & dashboards, and workflows
  • Serve as the front line of support for internal users including fielding questions and troubleshooting and resolving issues
  • Provide support and QA testing for complex internal projects and implementations, prior to deployment
  • Run regular system audits and prepare for major releases

What it takes for success in this role:

  • At least 2 years of experience in a management consulting firm with client facing responsibility
  • Experience with customization, reporting and maintenance of enterprise grade Salesforce installations – extra points for Administrator Certification
  • SaaS industry experience – where adoption, transformation and usage are the goals you have with your business partners
  • A mind that thinks beyond the tactical activity to see the business impact of the work you do
  • Uncommonly detail oriented – not even one misplaced comma escapes your eagle eye
  • The drive to go above and beyond your current title – we need people that want to grow with us!
  • Intensely curious mind that seeks to understand the “why” – then immediately begins to design the “how”
  • Passionate about making deadlines
  • A good sense of humor and the will to make a difference

Our team members enjoy:

  • Compensation and bonus commensurate with experience
  • Plenty of time off to keep you balanced
  • Medical with HSA contribution
  • A dynamic, talented team, dedicated to changing the world and building an incredible business
  • Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
  • Company Happy Hour Fridays
  • Fresh fruit, snacks, coffee and sodas
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • NodeLanguages
    • GraphQLLanguages
    • Typescript Languages
    • ReactLibraries
    • SparkFrameworks
    • Next.jsFrameworks
    • Nest.jsFrameworks
    • ReactFrameworks
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Gloo's campus is on the west end of Pearl in downtown Boulder. We are walking distance from great natural beauty and hip trendy eateries and cafes!

An Insider's view of Gloo

What are some social events your company does?

As we’ve transitioned to remote first, we have held a mixture of onsite and virtual activities to encourage connection and community. We host fun virtual events such as trivia, paint & sip, community projects, murder mysteries and more. We also have a mix of fun and educational DE&I events to celebrate the unique identities in our community.

Becky McKenzie

Director of Human Resources

What projects are you most excited about?

At Gloo, we’re building solutions that allow our customers to collaborate in new and exciting ways. In an ecosystem where partnership between our Champion customers leads to greater impact on the lives of those they serve, our mission and technology becomes a powerful means of affecting positive change in the world.

Ed Hahn

Head of Engineering, Network Exchange

What is your vision for the company?

The scope of how tech capabilities can serve personal growth is just exploding. As we continue to grow, we see a strong need to create solutions that can solve for all of these complex network challenges. Our mission is to serve Champions, help them scale, and support their purposes with great platform infrastructures.

Scott Beck

CEO

What are Gloo Perks + Benefits

Gloo Benefits Overview

Gloo provides a full suite of benefits including the basics with an additional generous HSA contribution. We also provide a performance bonus and equity. We have a great location with beautiful view of the Flat Irons, flexible hours, company sponsored events, and last but certainly not least, we have an incredible team of talented and passionate folks for you to hang out with.

Culture
Open office floor plan
Flexible work schedule
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Mother's room
Professional Development Benefits
Job training & conferences

Additional Perks + Benefits

Gloo fully funds Health Savings Accounts for all employees enrolled in a qualifying High Deductible Health Plan. Specifically, we contribute $3,500 per year to those who are covering themselves, and $7,000 per year to those covering dependents.

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