Salesforce Administrator Specialist
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Description
We are seeking a talented Salesforce Administrator Specialist to take our Salesforce platform to the next level. The right candidate will have a strong understanding of the Salesforce platform best practices and functionality, will have strong data management abilities, and high attention to detail. The ideal candidate will be self-motivated with a strong work ethic and comfortable working in a rapidly changing environment.
Responsibilities
- Act as a main point of contact for Salesforce administrative needs from the Business
- Focus on tasks ranging from assisting users with creating reports and resetting passwords to maintaining data quality, adding fields, and running backups
- Provide day to day technical support via daily administration of IT Salesforce Support Cases.
- Identify operational inefficiencies and recommend solutions
- Participate in business and process reviews as a Salesforce subject matter expert
- Responsible for the day-to-day configuration, support, maintenance and improvement of the Salesforce database
- Provide support for internal Salesforce Users, by setting up new users and managing users security and access
- Focus on improving end user experience of Salesforce
- Responsible for communicating effectively with the Business
- Demonstrate an ability to interpret complex requirements
- Responsible for overall internal satisfaction and experience
- Reporting on daily functions on any major issues impacting users
Qualifications
- Bachelor’s degree or equivalent work/technical experience
- Experience in the administration and maintenance of Salesforce preferred
- Background in ITIL preferred
- Quick learner, capable of learning new systems
- Ability to explore and learn new Salesforce features and products
- Proficient problem solving skills
- Ability to work in a team
- Ability to balance and prioritize multiple requests at one time
- Strong personal drive for ensuring client success with a proactive focus
- Ability to coach process creation/management and documentation to allow for standardized support procedures throughout the team
- Strong background in a dynamic, problem solving, client service environment
- Flexibility, integrity and creative analytical problem-solving skills
- Ability to work in a fast-paced environment with multiple projects under tight deadlines with a can-do attitude
- CO pay range: $58,100-81,270
Salesforce Trailheads to Complete: Not mandatory, but highly encouraged
- Trailhead basics
- Salesforce User Basics
- Salesforce Platform Basics
- Company-Wide Org Settings
- Data Modeling
- User Management
- Data Security
Benefits, Rewards & Wellness
Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee
Sales Incentive Plan - Full-time Zayo sales employees are also eligible for discretionary incentive cash compensation through our Sales Incentive Plan
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.