Sales Support (Temporary)
MakeMusic is seeking an individual with exceptional communication skills to join our team as Sales Support. Your role will be primarily focused on assisting Music Educators to get started exploring and utilizing the MakeMusic product line, designed to help create successful educators, students and musicians. The Sales Support position will customer trial and information requests, process orders and communicate with customers regarding initial implementation steps.
This is a temporary, hourly position at $15/hour (40 hours/week) with long-term potential within Sales or Customer Success support.
Your day-to-day in our open, collaborative workspace will look like:
- Receive, respond to and manage inbound information requests and sales communications
- Understand how our customers utilize our products to best offer initial guidance for more effective and complete implementation of our software
- Fulfill and process orders for SmartMusic, Finale and Garritan product lines
- Outreach to existing customers, Music Educators and Administrators via telephone and email to facilitate completion of orders
- Work cross functionally to support sales and customer needs
To be successful in this role, you possess:
- Superior communication, customer service, and problem solving skills
- Previous experience with order processing and customer management systems
- Strong ability to multi-task under minimal supervision
Desired Qualifications:
- Background in Music or Music Education
- 4-year degree
- Experience using SmartMusic, Finale or other technology, especially in an academic setting
- Passion for music and demonstrated use of additional music software/Digital Audio Workstations or similar software
>>> If this job description excites you, we're looking forward to connecting!