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Sales Support Specialist

| Greater Denver Area

Summary/Objective:

The Sales Support Specialist will be responsible for enabling the day to day operations of the Sword-Shark Business Unit (‘BU’). They will be the responsible for ensuring all Account Manager tasks are completed within internal systems and CRMS. They will assist each AM with tasks related to client arrival, departure, and general client success.

Essential Functions:

  • Providing support to the AM/Client by fielding and responding to customer concerns and questions.
  • Working with AM/Client to resolve any complaints and problems.
  • Ensure all administrative deadlines are completed on time.
  • Communicate to sales and other internal teams within 48 hours of move-in if any documentation is missing or incomplete.
  • Improve accountability for results and accuracy amongst the AMs/Clients for arrivals and departures.
  • Review all pictures of each apartment for discrepencies and lockboxs locations for accuracy.
  • Thoroughly prepare all client arrival instructions and send to AM/Client in a timely manner.
  • Support AMs in achieving their monthly close goal targets by completing tasks in a timely manner.
  • Verify all client departure instructions are accurate and sent to AM/Client in a timely manner.
  • First point of contact for all service tickets or move in issues, flagging escalations for the BUL.
  • Efficient and accurate communication with all clients and internal teams
  • Help Identify process bottlenecks & system redundancies.

Competency:

  • Fostering teamwork
  • Strong multi-tasking skills
  • Strong ability to plan & organize
  • Ability to take Initiative
  • Strong communication skills

Required Education & Experience:

  • Bachelor’s degree or an associate degree with two years of professional experience in the corporate housing industry
  • Minimum 1 year of service within operations
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 9 weeks of parental leave for the primary caretaker. Acme Co. also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Free 24 Hour Fitness Membership for employee. Discounted membership for family members.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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