Sales Strategy and Operations Manager

| Remote
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About Us:

At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually.


The Role:

We are a nimble team that is rapidly growing in an emerging industry. This role will support the development of a small-but-growing Sales, Marketing, and CS org as we take on our mission to provide accessibility to safe cannabis products to all adults and fuel dispensary growth. 

As a Sales Strategy & Operations Manager at Flowhub, you’ll work closely with Sales Leadership, Marketing Leadership, and Customer Success to drive process alignment, build systems that scale, and provide transparency through data for our business. You’ll recommend, scope and implement cross functional process and system changes to have a direct impact on our operational efficiency and top line growth of new, expansion and recurring streams. You’ll also work alongside team members who are smart, driven, passionate about work, thoughtful, and huge customer advocates.

What You'll Do:
  • Build discipline into our organization, creating stable infrastructure and building repeatable processes within the CRM and org wide
  • Support the front line and management with systems, process and reporting improvements that allow them to better operate their functional areas and provide accurate forecasting at the top level of the business
  • Support Lead to Opportunity efficiency through lead management optimizations and dashboards, creating visibility and accountability into our demand generation engine
  • Own work streams within the Go-To-Market plan that deal with our territory strategy and optimizations, and the ad-hoc or regularly scheduled efforts to operationalize this work during hiring and planning periods
  • Own the quote to cash process by implementing systems and/or process that decreases the length of time for our internal deal desk processes while increasing the data fidelity around quotes, contracts, and products in system
  • Collaborate with CS and Product to build Jira integrations to track, measure, support client request and opportunities in order to support and prioritize product roadmap.
  • Support Comp and Quota design with guidance and input from Finance and Leadership 
Requirements:
  • 3-4+ years of experience in Sales or Business Operations at a SaaS based company
  • BA/BS degree and field experience working in a Tech company
  • Deep experience leveraging a variety of business systems to solve complex problems that drive business outcomes
  • Proficiency with Salesforce, Outreach, Excel/Google Sheets, other platforms to drive business efficiency
  • Strong organizational skills with the ability to execute proactively instead of reactively and lead a project from conception to completion
  • Strong attention to details and numbers
  • Low ego, chill vibes, great cross-functional partner
Bonus Points:
  • SFDC Administrator Certification or equivalent work in Salesforce’s Trailhead
  • SQL experience and/or experience with declarative data analysis programming languages

Market Opportunity:

Cannabis is one of the newest and fastest growing categories, with expectations that growth will exceed $66 billion by 2025, at an anticipated compound annual growth rate of 23.9%. Despite challenges caused by overregulation and overtaxing, the worldwide legal cannabis spending hit $14.9 Billion in 2019, up from $10.2 Billion in 2018. The United States, with 33 states legalizing cannabis for medical use and 10 authorizing recreational use, saw $12.2B. 

Flowhub has already seen significant growth, doubling its customer base across 11 markets, and seeing revenue increase by 200 percent. If you are excited by change, the peaks and valleys of working for a fast growing company, and driving towards continuous growth and improvement, then we look forward to having you on the team! 

As the original integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.

We’re helping every adult on earth gain safe access to cannabis products, and helping dispensary owners realize their dreams. Come join our team, and change the world with us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Slam DataAnalytics
    • SketchDesign
    • BasecampManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

Our office is located in beautiful downtown Denver right next to Union Station. Our space allows for easy commutes and access to amazing lunch spots.

An Insider's view of Flowhub

What’s the vibe like in the office?

The vibe at Flowhub is laid back, fun, but aggressive when it comes to solving problems. We love tech, we love cannabis, but most of all we love coming into work each day and tackling issues with like minded individuals. A short list of things we enjoy: Coffee, kombucha, board games, hacky sack, life size cutouts of Luke and Chewie, Reddit.

Mark

Product Manager

How do you collaborate with other teams in the company?

As an Account Manager within an Agile Software Development Framework, my role is to be the client advocate within Flowhub. I work closely with the Deployment, Product Support, Sales, and Engineering Departments to communicate future development plans, gather customer feedback, and use this customer feedback to build better customer solutions.

Patrick

Account Manager

How has your career grown since starting at the company?

A year ago I started off in an entry level position on the Product Support team. Today, I manage the deployment process for all clients. Because of the support from the management and their confidence in me, I know that I have a unique opportunity to grow with the company and tackle more challenging roles in my career as the company grows.

Chad

Deployment Manager

How do you make yourself accessible to the rest of the team?

I operate with an open door policy. I want to be accessible when employees need me, whether it's via email, slack or in person. I try to be a resource to help each person succeed within their position, and the company. And if there are questions or requests, I do my best to respond promptly.

Emily

CFO

What is your vision for the company?

I see Flowhub becoming the central hub for the cannabis industry. I want anyone looking to start or optimize their cannabis business to look to Flowhub for all the knowledge, software, and hardware they need to build a successful and compliant business.

Brandon

Chief of Staff

What are Flowhub Perks + Benefits

Flowhub Benefits Overview

We offer a competitive benefits package including medical, dental and vision insurance, as well as 401k and company equity.

Culture
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Happy Hours
Pet Friendly

Additional Perks + Benefits

We have a wonderful office with kombucha and cold brew coffee on tap, a beer-stocked fridge, and plenty of space to spread your arms!

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