IntelePeer
Centennial, CO

Sales Operations Specialist at IntelePeer

| Greater Denver Area
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IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions they should enable businesses to deliver truly delightful experiences.

 

As a key member of the Sales Team, the Sales Operations Specialist will provide strategic and operational support for Sales Organization. This position will contribute significantly to the speed, accuracy, and quality of the quote to cash-to-cash lifecycle. The role requires collaboration with numerous internal departments such as Sales Engineering, Post Sales Management, Product Management, Marketing, Operations, Finance, and Legal Departments.  In addition, the role will include responsibilities ranging from delivering sales forecast reporting, calculation of internal commissions, sales metric analysis, developing presentations and training materials, and Salesforce reporting and optimization.

 

We provide a fast-paced, innovative, and casual environment designed to broaden a candidate’s professional experiences while promoting self-confidence, accomplishment, and career development.

 

REPORTS TO: Sales Operations and Systems Manager

 

Position Responsibilities

  • Ensure operational excellence and consistency when rolling out new internal systems, including training materials, success measurement, and effective communication to the sales team and cross-functional teams.
  • Partner closely with Sales Ops and Sales Leadership to drive accountability for operational best practices and ensure tooling solutions are correctly adopted
  • Develop, maintain, and update information databases and reporting tools to measure and improve team performance via Salesforce.com or other tools in the tech stack
  • Handle all Sales administrative functions including user set-up, account maintenance, workflows
  • Maintain documentation on sales processes, policies, and relevant sales reporting.
  • Build a comprehensive understanding of our existing suite of sales tools, and know-how to match sales needs to existing tools whenever possible
  • Identify and make recommendations for process improvements; assist or drive implementation
  • Review and verify incoming deals for accuracy, including but not limited to confirming contract terms and pricing and work with sales leadership, legal, and finance to determine the best action required
  • Support and assist with commission inquiries, research, and calculation
  • Internal champion and customer advocate to represent needs and actions across functional groups
  • Monitor deadlines on incoming requests and provide regular status updates
  • Other duties as assigned

 

Education

  • College Degree with Business, finance, or related preferred

 

Experience & Expertise

  • Minimum 3 years of professional experience in related functional areas such as sales coordination, project coordination, data analysis, sales operations, marketing, and service delivery
  • Proficient in MS Word, MS Excel, Outlook, and PowerPoint
  • Working knowledge of CRM systems – Salesforce.com is desired
  • Experience with Sales & Marketing Technology a bonus (Salesloft, Marketo, etc.)
  • Demonstrated experience in data analysis, business process development, document retention, and report presentations
  • Knowledge of sales models
  • Excellent written and oral communication skills; ability to articulate complex business issues clearly

 

Competencies

  • Results-oriented by having a systematic and process-oriented mindset to ensure seamless sales execution
  • Strategic problem-solving skills, yet comfortable overseeing day to day activities
  • Attention to detail is a must
  • Ability to prioritize and work independently with flexibility and follow-through

 

LOCATION:  Denver

FLSA STATUS: Exempt

EEO CATEGORY: Professionals

WORK ENVIRONMENT: Office-based with extensive periods of sitting

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Where we are

We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • SalesforceLead Gen
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What are IntelePeer Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend

An Insider's view of IntelePeer

How would you describe the company’s work-life balance?

At IntelePeer, we have a work-hard-play-hard mentality. Our team goes above and beyond what is asked of us and we value determination. The unlimited PTO policy means that the company realizes to be successful we also need time away from work. You can make your own schedule and work from home when needed too!

Nils

Corporate Marketing Manager

What's the biggest problem your team is solving?

My team is helping companies that may not have the resources for complex development projects to take advantage of the promise of embedding communications like voice and SMS into their customer experiences, marketing efforts, and internal processes.

Shaughnessy

Sr. Manager, Product

How has your career grown since starting at the company?

IntelePeer is a company that likes to promote within and encourages career growth and opportunities for all of their employees. I have been with IntelePeer for almost 6 years and I have been promoted 3 times and have worked in 2 different departments since coming onboard. The leadership team has always asked what I would like to do for my career.

Christine

Sr. Manager, Sales Development

How do you empower your team to be more creative?

We encourage employees to think outside the box, to contribute new ideas, and to take ownership of helping us meet our company objectives. It is equally important for us to reward employees who achieve big things as it is to have an environment where team members are not penalized for making mistakes when they are learning and trying something new

Robert

Chief Marketing Officer

What are some things you learned at the company?

What I've learned at IntelePeer is the value of the contributions of the singular employee. IntelePeer works by each individual considering their personal achievements at work, big or small, to contribute directly to the success of the company - and the company acknowledging and reciprocating that effort back to the employee.

Justin

Chief Software Architect

IntelePeer Careers In Denver
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