About the Company

Nylas is a pioneer and leading provider of universal communications APIs that allow developers to quickly connect their applications to every email, calendar, or contacts provider in the world. Over 22,000 developers around the globe use the Nylas communications platform to handle over 1 billion API requests per day to providers such as Gmail, Microsoft Exchange, Outlook.com, Yahoo! and more. 

Nylas was founded in 2013 and has raised over $30M to date from Spark Capital, 8VC, Slack, Data Collective, Fuel Capital, SV Angel and more. Nylas customers span from large enterprises such as Hyundai, Fox News Corp, Hubspot and Move.com to high-growth start-ups like Dialpad, Pipedrive, Lexicata, and Sparkpost.

At Nylas, we think it’s really important to have a fun, inclusive, and aspirational workplace, so we collaboratively wrote about our values, benefits, perks, and published them in our open-source handbook. Read it to learn more about Nylas. You can also find more details at: https://www.keyvalues.com/nylas 

We love to talk about our values, so feel free to ask us more!

What Makes Us Special?

Metrics:

• $30M raised from Spark Capital, 8VC, Slack, Data Collective, Fuel Capital, SV Angel.
• 300+ customers including Hyundai, News Corp, Hubspot, Move.com, Realtor.com, Active Campaign, Dialpad, Pipedrive, Clio, Lexicata, Sparkpost, AdRoll
• Community of over 25,000 developers worldwide
• Over 1 Billion API requests daily

Recent Awards:

• 2019 Great Place to Work (GPTW)
• 2019 Happiest Employees (Comparably)
• 2019 Best Leadership Team (Comparably)
• 2019 Best CEOs for Diversity (Comparably)
• 2019 Best Perks and Benefits (Comparably)
• 2019 Best Work-Life Balance (Comparably)

Recent News

• Nylas Raises $16M in Series B Financing
• Nylas Certified as a 2019 Great Place to Work
• Nylas Named One of the Best Leadership Teams in 2019
• Nylas Moves Into 944 Market Street Location
• Slack Invests in Nylas Latest Round

Your role at Nylas: 

Reporting to the VP of Sales, you will be responsible for supporting all stages of the sales cycle. The Sales Operations Specialist will execute sales operations activities including reporting and analyzing sales performance and creating and improving sales processes with the goal of decreasing time for opportunities to close. You’ll work cross functionally with the Salesforce admin, and you’ll help to support our internal business needs and revenue growth. We expect you to make an impact by helping to increase revenue and enable business insight and efficiency for all departments.

Your responsibilities:

•  Create and manage reports in Salesforce and respond to internal user requests for assistance, troubleshoot system issues, and handle escalations
• Create structures to analyze sales process and identify bottlenecks and find solutions 
• Assist with increasing sales productivity and ramp time through creating efficiencies in Salesforce and SalesLoft
• Run the deal desk and ensure deals are approved efficiently and quickly
• Work with finance and legal on contract changes to keep things going at the highest velocity possible
• Ensure data quality, accuracy, and integrity of internal systems, and assist with imports, exports, and updates
• Identify gaps in existing processes or systems and design scalable solutions
• Collaborate with teams to ensure that all projects are progressing according to specifications and within the prescribed time frame
• Support all sales teams during quote and contract approval
• Assist in training of new users, and grow the SFDC skill set across the organization
   

You are:

• A self-starter who thrives on solving problems and improving systems and processes
• Curious, driven, and looking to make an impact on company growth by supporting broader company goals 
• Compassionate and motivated by working with other people
• Passionate about effective communication and making work easier for the teams you support
• Detail-oriented and eager to get hands-on with complicated projects
• An advisor: strategic-minded and able to make recommendations regarding process and policy improvements
• Motivated by ownership and growth opportunities
   

You have:

• 3+ years of operations experience in a B2B sales environment with strategic contribution
• Strong experience with Salesforce, Salesloft, Sales Navigator and/or other common sales tools
• Deep familiarity with SaaS sales contracting and approval processes
• Experience analyzing and reporting on sales pipelines, revenue growth, and rep performance and compensation
• Familiarity with lead enrichment or prospecting tools (DataFox, ZoomInfo, DiscoverOrg)
• Experience with Gong.io preferred
• Strong stakeholder management abilities and a history of success working with a wide variety of different teams
• The ability to handle multiple projects simultaneously and prioritize competing tasks in time-constrained situations
• The communication and interpersonal skills necessary to build relationships and be persuasive and persistent at all levels of the organization

Benefits and Perks:

Competitive Pay
Meaningful Equity
Medical, Vision, and Dental benefits for you and your family (including One Medical membership)
401k, FSA, HSA, Commuter benefits
$1k yearly Education & Development benefit
$100 monthly Health & Wellness benefit
Catered lunch & Unlimited snacks
Relocation assistance
Unlimited vacation (mandatory 2 week consecutive vacation once per year)
12 weeks fully paid caregiver leave
Flexible work hours