Sales Operations Manager
đOur Culture
Our number one goal at Quantum Metric is happy people, healthy and diverse culture. Weâre passionate about empowering people to develop their passions, as well as ensuring that everyone feels supported along the way with training and development programs designed to accelerate your career. As a remote-first company, we stay connected through our numerous committees and resource groups, including the Womanâs Resource Group, Parentâs ERG, and our DEI committee, to name a few. By joining Quantum Metric, you will have the opportunity to accelerate the trajectory of your career in the highly competitive enterprise SaaS space. In 2021, 26% of employees received an internal promotion.Â
By joining our team, youâll help some of the worldâs most recognized brands deliver cutting-edge digital experiences that empower employees to truly empathize with their customers.
Here at Quantum, we value all types of experience and education. We donât expect you to meet every qualification for this position, and encourage you to apply if you have knowledge in most areas. Our door is open to everyone, and we canât wait to add your unique identity to the team!
đ About the Role
The Sales Operations Manager is responsible for the effectiveness of the sales team by ensuring scalability, growth and profitability. Your duties will range from providing guidance about sales efficiencies, discovering trends and gaps, developing processes & tools as well as territories and compensation management. As a Sales Operations Manager you will work closely with the CRO & Sales teams as well as manage the Deal Desk function. As a Sales Operations Manager you will be part of our Revenue Operations Team & responsible for providing broad operational day-to-day support.
đ§ Responsibilities
- Increase Sales efficiencies & processes by tracking and analyzing long term sales data, recognizing gaps and implementing processes
- Project manage sales strategies, goals & deliverables
- Maintain Data Integrity across departments & systems
- Serve as a liaison between teams
- Proactively identify areas of opportunity to increase efficiency in our Sales and Support processes
- Conduct & maintain forecasts to assist sales on growth, support the sales team on pipeline, financial goals & quotas in Xactly Tool
- Deliver practical business support to help employees achieve business demands, either deploying their own skills, helping directly, or calling on others in the Sales or Sales Ops organization
- Motivate team with sales pipeline KPIs, goals, & analytics that promote revenue growthÂ
- Lead the quote to cash process and manage the Deal Desk function
đĄ Requirements
- âBig pictureâ thinking, which is key to addressing top-level concerns & finding the best path forward from the available data
- Strong personal & professional judgment to make decisions as well as in finding the best solution to organizational dilemmas
- Ability to understand high-level sales strategies, translate them into system & process requirements, and ensure local execution & business impact
- Organizational skills & the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects
- Positive Attitude with adaptability to changes
- Ability to support & collaborate with multiple stakeholders
- Project Management 101
- Experience with data reporting & tools
- 5+ years of Sales Operations experience
- 2 + years experience with Salesforce sales function, reporting & dashboards
- Jira, Dealhub, Forecasting with Xactly, Tableau a bonus
- Strong communications skills with a teamwork mindset
- 20% travel
- Compensation: $125 - 150k, plus company bonus
đ Perks and Benefits
This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTDÂ
Healthy Rewards â Discount Programs
401k and Options / EquityÂ
12 company holidays
Unlimited PTO
Summer Splash! Every other Friday off during summer
Sick leave
Parental/Adoption Leave
In addition to our more traditional benefits, we also offer generous perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunitiesÂ
Rewards and recognitions programsÂ
Robust onboarding and training program
One-time stipend for work at home employees
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral ProgramÂ
Lead Referral Program
MacBook Pro and awesome swag delivered to your door
Supportive and collaborative cultureÂ
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
About Quantum Metric
As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform empowers a customer-centric culture, using quantified empathy to align business and technical teams to effectively prioritize customers needs based on business impact.Â
Today, Quantum Metric captures insights from 20 percent of the worldâs internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 97%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been recognized as an excellent place to work by the Inc 5000 and the Deloitte 500.
If your background matches the above role and youâre interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.Â
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
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