Sales Operations Business Partner - SMB at Zoom Video Communications
Zoom is seeking a Sales Operations Analyst/Associate (SSOA) to work as an embedded resource to the Mass Market sales teams. Sales Operations Analyst/Associate (SSOA), will partner with Sales Operations Managers and sales leadership to help run and manage the daily operations in the business. The SSOA will be called upon to develop and report on key business metrics, build and scale our operational rigor and rhythm, and support the strategic initiatives to help grow and mature our business.
Run the daily operations of the business including, but not limited to: forecasting, process management, reporting on key performance indicators, and removing roadblocks preventing our sales team from being productive and successful
Partner with sales managers to help them drive local initiatives and increase productivity
Co-lead our annual planning process, quota, and territories
Optimize & scale our internal processes to increase Zoom’s efficiency, increase revenue, and profitability
Become a subject matter expert on sales systems and reporting, creating clear and easy to use metrics and dashboards across the sales segment
Co-lead with the Sales Operations Manager, key deliverables on strategy, all hands, quarterly business reviews, and sales planning
Utilize Zoom’s tech stack to regularly report to sales leadership and the executive team all activities, performance and data reporting
Drive our AE performance management process
Conduct scoping of projects with stakeholders to understand business requirements, level of effort, owners, and timelines
Partner with Sales Enablement on implementation of enabling systems and tools, working closely with internal systems teams towards reducing ramp times of new reps
Drive operational efficiencies by automating and improving processes, tools, and dashboards that scale as the business expands globally
3+ years of work experience in any of the following: sales operations, business operations, management consulting, financial services with a preference toward investment banking
Must be highly proficient in excel, data analytics, CRM proficiency
Comfort with executive level presentations and creating slides in GDOCS or PPT
Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills
Outcome oriented approach to sales and sales operations
BS degree in business, economics, finance, accounting or other business related disciplines is preferred but not required
Certificates in global strategy or business analytics from credentialed universities is also preferred
Colorado Salary Range or On Target Earnings:
Maximum :$187,020.00 USD
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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