Hotel Engine

Hotel Engine arms our customers with a powerful hotel booking platform that is simple to use and seamless to integrate.

Hybrid

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Sales Operations Analyst

Sorry, this job was removed at 1:34 p.m. (MST) on Monday, October 7, 2019

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Hotel Engine is a Denver-based, high-growth travel tech company that focuses on one goal — to make lodging management easier for businesses. We have customized hotel reservation and management solutions built for the control, transparency, billing, and support needs of both large and small companies. Our team is made up of technology fanatics and hotel industry aficionados whose sole purpose is to make booking hotels for business better — all the while providing rates that are up to 60% less than public rates.

Summary/Objective: We are looking for a driven, growth oriented, analyst to help scale and grow our sales teams. This job will assist in reporting, KPI, and goal build out along with the existing Sales Operations team. This will be a highly collaborative role, and thus requires strong communication abilities. You need to be a driven individual, who uses data to make insights and recommendations for how to best drive the business. Working at Hotel Engine offers a rewarding career, and one where you can make impacts across the whole of the business. This opportunity involves presenting reports to key business leaders, and informing them of your findings. Comfort with presentations is key to this role. This role offers the chance to start your career at a rapidly growing Denver-based startup.

Essential Functions:

Be able to pull and analyze large segments of data and extrapolate insights that can be used to drive the business.
Outline, document, and improve sales processes from A to Z
- Lead Generation
- Lead follow up and contact strategy
- Collate and sequence additional email templates
- Existing and resuscitation account engagement
- Find efficiencies in day-to-day operations of the sales org
Develop Policy Documents for sales organization
- Rules of engagements for leads
- Guidance for account ownership
- Contact strategies, and Salesforce documentation
Reporting
- Analyze call data for effectiveness
- Align reporting to business needs across organizations and departments
- Identify traits and characteristics that separate strong reps from others
- In month lead to account conversion rate by rep
- Track timing to milestones, and productivity to those events
- Conversion by source
- Takeover and enhance existing team reports
  - Daily Scoreboard
  - Pipeline / Resuscitation Report
  - Ad hoc reporting
  - Quota tracking

Required Education & Experience:

Bachelor’s degree or relevant work experience
CRM (Salesforce) experience
Work with MS Excel and other data manipulation tools.

What we provide:

Unlimited Paid Vacation Time
A casual and fun work environment
Competitive medical, dental, and vision insurance plans.
401K and supplemental insurance plan benefits.
Organic fruit delivery and paid gym membership.
Discounted wireless service plans.
Company sponsored events, holiday parties, and volunteer opportunities.

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Jocelyn Ruby

Human Resources Manager

WHERE RESULTS MATTER

DEI driven by action and constant improvement

Inspired roadmaps aren’t just for product teams. At Hotel Engine, they're for diversity, equity and inclusion initiatives, too. To expedite progress, Human Resources Manager Jocelyn Ruby leans on HR tools that collect company-wide feedback on DEI efforts, and increase pay equity and understanding of how the associate base identifies. Next up? More unconscious bias training, and tweaks to ensure consistent recruiting and interview experiences through diversity-specific groups. Yearly metrics, along with a lot of passion, keep Ruby’s team accountable in building a place where everyone thrives.

Having the full support of our CEO, vice presidents, directors and more has helped us move faster in our efforts to put formal processes in place, and emphasizes to our entire team the importance of DEI.

Audrey Fairbrother

Content and SEO Manager

BIAS FOR ACTION

Stewards of success, at work and beyond

Hotel Engine believes success should be shared, which is why it planted over a quarter of a million trees and donated substantial sums to Black Girl Ventures, Denver Children’s Home and Make a Wish Colorado in 2021. This year, the company is planting even more trees and supporting causes like SafeHouse Denver, The Korey Wise Innocence Project and Children of Uganda. To Content and SEO Manager Audrey Fairbrother, these initiatives are greater extensions of Hotel Engine’s values. “We know that ‘together we thrive,’” she said. “The stronger the communities around us are, the stronger we are.”

When I come to work every day, I can see that I’m helping make life easier for our customers and for those in our community through our collective efforts. It’s rewarding and empowering.

Brendan Doyle

Engineering Manager

ON THE FAST TRACK

Leadership that wants to see you shine

Knowing how to land your career goal isn’t always easy. That’s why Hotel Engine’s talent is guided through curated growth tracks to keep those aspirations in reach. Take Engineering Manager Brendan Doyle, who started as an individual contributor before stepping up to lead a team of eight. In working with his manager, Doyle identified which benchmarks he’d need to hit to level up. Then, leading up to his promotion, leadership dedicated time to prepare him for his new role through weekly one-on-ones, recommending reading and setting up informational meetings with former engineering managers.

It’s a lot easier to reach your goals when they’re clearly defined and you have the support to reach them.

What are Hotel Engine Perks + Benefits

Hotel Engine Benefits Overview

Hotel Engine is strongly committed to both its employees and its customers. Our company’s benefits and perks are designed to create an inclusive environment where team members can deliver great work consistently, celebrate diversity, collaborate with colleagues – and have fun at the same time.

Culture

Volunteer in local community

Employees receive two paid volunteer days per year, in addition to existing PTO and sick time.

Partners with nonprofits

Through our employee resource group, Engine4Everyone, we are looking to invest in organizations that focus on education and advisory services to women and/or minorities.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Remote work program

Diversity

Dedicated diversity and inclusion staff

Highly diverse management team

Hotel Engine has a diverse management team and supports an inclusive workforce. Our ERG Engine4Everyone plans to incorporate unconscious bias training into hiring practices and team development.

Mandated unconscious bias training

Engine4Everyone will incorporate unconscious bias training. Additionally, team development trainings broaden cultural awareness and include sessions focused on the diversity of individual experiences

Diversity employee resource groups

Engine4Everyone creates an inclusive environment where team members work together to develop policies and training, and identify workplace initiatives and community involvement opportunities.

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Hotel Engine offers team members a Health Savings Account (HSA). Individuals can contribute up to $3,500 and families up to $7,500 per year.

Disability insurance

We offer short-term disability insurance, which covers up to 60% of pre-tax weekly earnings. The maximum weekly benefit is $2,000. There is optional voluntary Accident and Critical Illness coverage.

Dental insurance

Vision insurance

Health insurance

We offer multiple health insurance plans, including an option that covers 100% of an individual’s premium.

Life insurance

Pet insurance

Team members are eligible to enroll in voluntary pet insurance benefits.

Wellness programs

Go365 is an employee wellness program that incentivizes employees to make healthier choices and rewards them for taking steps to better health.

Team workouts

Mental health benefits

All employees (and their dependents) – whether enrolled in our health coverage or not – have access to our Employee Assistance Program (EAP), which includes mental health services.

Financial & Retirement

401(K)

401(K) matching

Hotel Engine's 401(K) matching launches in the first quarter of 2021.

Company equity

Employee stock purchase plan

Performance bonus

Child Care & Parental Leave Benefits

Generous parental leave

We provide up to 9 weeks of parental leave for the primary caretaker and 2 weeks of leave for the secondary caretaker.

Family medical leave

Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.

Adoption Assistance

Our parental leave programs apply to team members who have adopted children.

Company sponsored family events

Vacation & Time Off Benefits

Unlimited vacation policy

Generous PTO

Hotel Engine offers unlimited PTO to our associates, and encourage them to take time off to recharge.

Paid volunteer time

Our employees receive two paid volunteer days per year.

Paid holidays

Paid sick days

Team members receive 40 hours per year of paid sick leave.

Office Perks

Commuter benefits

Company-sponsored outings

Free snacks and drinks

Some meals provided

Breakfast Thursdays

Company-sponsored happy hours

Onsite office parking

Fitness stipend

Home-office stipend for remote employees

Onsite gym

Professional Development Benefits

Job training & conferences

Hotel Engine offers team members the ability to attend job-related conferences and seminars.

Lunch and learns

Promote from within

Continuing education available during work hours

Online course subscriptions available

Additional Perks + Benefits

As an additional perk, team members can take advantage of hotel rate discounts on the Hotel Engine platform and receive $400 in travel credits to use on hotels of their choice each year.

View full list of perks + benefits

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