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Sales Operations Analyst

| Greater Denver Area

Company Description

At Conga, we believe that growth equals opportunity. It’s how we drive our business, but it’s also how we view our people and culture. Growth creates opportunity—we know that by growing our team of passionate, talented individuals, we have the opportunity to excel as the best tech company in the industry.

Our people are committed to the Conga mission to inspire, enable, and guide customers to success. We live this every day, working relentlessly to create powerful products that drive unmatched business results for our customers, while delivering service that is second to none. Conga’s position as the leader in digital document transformation, the provider of the #1 paid application on the Salesforce AppExchange, our more than 11,000 customers and our collection of five-star reviews show our dedication to this mission!

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and many additional perks!

Job Description

The Sales Operations Analyst role is responsible for providing deal support services to the Sales Team in the creation, execution, and approval of sales opportunities. You will also partner with the Sales teams, as well as Channel and Customer Success teams with CPQ, policy interpretation and enforcement, process training, and documentation.

The role requires you to assess and learn quickly, pick up new concepts, and develop processes per business needs while adapting to rapid changes in the growing channel business and maintaining a positive attitude and upbeat outlook in a rapidly changing environment. Strong customer facing experience and being proactively driven with the ability to juggle multiple tasks in a cross-functional, fast-paced environment are key success drivers for the Sales Operations Analyst.

This position will additionally partner with the business systems team to understand the regional business challenges they are facing, work with them to identify the best ways to remove obstacles and boost productivity. Dig deep into the current processes, issues, and systems set up, to identify, analyze and propose viable alternatives to the current state.


Responsibilities:

  • Provide operational support to a 100+ person sales team

  • Highly organized team player who is passionate about partnering with our sales teams to close deals and functions well under pressure

  • Ensure all deals are compliant with company goals and policy by managing a Sales Ops Approval Queue in a timely and efficient method based on team SLAs

  • Track and document non-standard deals and processes

  • Collaborate to identify acceptable customer and company options to facilitate deal closure. And facilitate meetings with various internal teams as needed to ensure deal compliance

  • Work in a high-volume order transaction processing environment and be able to deliver with a good attitude

  • Manage a Sales Operations Support Request Queue of incoming requests from the internal organization and provide timely responses with the intent to provide support while also training the requester

  • Assist operations leadership with process definitions, process documentation, execution & operational issue analysis

  • Monitor Salesforce data quality and run cleanup projects as necessary to ensure data integrity

  • Coordinate prioritization discussions with sales operations, channel sales and our business systems team

  • Assist operations leadership with process definitions, process documentation, execution & operational issue analysis

  • Complete ad hoc Deal Desk projects and analysis as required

  • Additional duties as assigned

Qualifications

  • 1+ year of experience working directly with Sales, Sales Operations, or Field Sales Leaders

  • Bachelor’s degree or equivalent experience

  • Prior experience with business and data analysis

  • Experience with Salesforce/ related CRM platform

  • Advanced knowledge of sales processes

  • Familiarity with contract review

  • Experience with Salesforce reporting skills

  • Proven track record leading small to medium sized projects and initiatives from requirements to go-live

  • Strong attention to detail with the ability to work in a fast-paced and changing environment

  • Excellent written and verbal communication skills

  • Highly self-motivated with strong time management and organizational skills


Additional Information

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • ReactJSFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen

Location

13699 Via Varra, Broomfield, CO 80020

An Insider's view of Conga

How does the company support your career growth?

I've had the pleasure to grow my career internally here at Conga. Management has been extremely supportive of my career aspirations and provides guidance with regular career check-ins. The combination of our open door policy and the company's interest in my growth has allowed me the opportunity to get the most out of my career.

Robert

Solution Manager

What unique initiatives do you have that encourage innovation?

Focus on the relationship with your customers. Truly happy, loyal customers mitigate churn and are open to expanding your relationship as you launch new products and services. Having a team in place that understands this concept and then building it into the culture and DNA of the company ensures the company has the foundation for long-term success

Matt

Chief Executive Officer

What are Conga Perks + Benefits

Conga Benefits Overview

Pure innovation… with a free lunch.
We believe that our employees are our greatest asset. So, we've pulled together an amazing perks package to sweeten the deal. Hit the trails, ride the slopes, relax and enjoy yourself. Live your life.

Culture
Volunteer in local community
Conga has always believed in giving back to the community. We offer 24 hours of VTO as part of our package; our new hires volunteer during Base Camp, and every August we volunteer as a team globally.
Partners with Nonprofits
We partner with nonprofits such as Once Upon a Child and Community Gardens. We also have a charitable match program where we match 100% of your donation to your charity and our CEO matches 50%.
Friends outside of work
Eat lunch together
Intracompany committees
We take our work seriously but not ourselves! Some of our committees include Diversity, Equity and Inclusion; Conga Brew Club; Core Values; and our Conga Running Club to name a few.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Unconscious bias training is critical to the health of an organization. We launched phase 1 of our training in July 2019 and are in the process of building our roadmap for additional education.
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Our yoga classes are held in our onsite yoga rooms every Wednesday at 4pm! Additionally, we have sponsored teams for races like the Iron Man; Fall Foliage Relay; Wild West Relay; and Boulder 10k.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Conga matches 100% of your contribution to the charity that you have selected (up to $1,000 each calendar year). Matt Schiltz, our CEO, matches an additional 50% (up to $500 each calendar year).
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
We sponsor family events like kids trick or treating, our holiday party and bring your kid to work day where we have activities for parents and kids to participate in together.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 5 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
We host lunch and learns about important topics like how to manage stock options, benefits and more.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 mentoring and the topics of mentoring include career, leadership, project management, networking, negotiating, having difficult conversations, EQ and more.
Online course subscriptions available
Customized development tracks
Paid industry certifications
We pay a $500 bonus for Salesforce and other position-specific certifications.

Additional Perks + Benefits

$1,200 annual professional development allotment per employee

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