Zoom (zoom.us) is the world leader in video communications. Hundreds of thousands of businesses turn to Zoom for video and web collaboration, and we have the highest customer satisfaction in our industry. In all measures - revenues, team, customers - Zoom is growing at an explosive pace. With our recent funding of $100M from Sequoia, we are expanding teams across our organization. Now is the time to get on board at Zoom. It's an awesome place to work, and we're looking for the best people to join us. 

Zoom’s Global Sales Operations Team is looking to add a Sales Operations Analyst in either of our Denver or Atlanta offices. We’re looking for a highly organized and efficient professional who can wear multiple hats throughout the workday while prioritizing the most important tasks on his or her list. As a Sales Operations Analyst you will help our company grow by improving our sales process and productivity. Sales are the biggest driver of our company's success, so your position plays a crucial role at our company. This role can also work with cross-functional teams to find trends and proactively find solutions to improve processes. This is a phenomenal opportunity to learn about sales operation functions in a high-tech SAAS environment.

Responsibilities:

• Serves as a trusted adviser/consultant to the Sales Team and other departments pertaining to sales-related questions and concerns
• Provide sales support via ticketing system
• Triage tickets and route to appropriate Sales Operations member or other departments
• Work with other Sales Operation members to resolve sales support issues in a timely manner
• Ticket analysis to determine areas of improvement and ways to decrease volume/types of tickets; Identify bottlenecks in the sales process
• Document ticket-related processes
• Work with Sales Representatives to identify opportunities for internal system improvement
• Work with cross-functional teams, like Marketing or Finance, to identify and implement new or enhanced processes for the Sales or Sales Operations team
• Provide input on sales operations policies and procedures based on sales feedback, ticket volume, and ticket type
• Provide ad-hoc support & reports requested by other cross-functional teams

Skills Required:

• High school diploma/GED required
• Associate Degree in Business or related field preferred
• 1-2 years’ experience in a fast-paced technology company with knowledge of Finance and/or Marketing processes related to Sales is preferred
• Great interpersonal and communication skills
• Great customer service skills; Sales-oriented; Sales-centric; Sales-friendly
• Is detail-oriented and has an inquisitive nature which helps with troubleshooting
• Sense of ownership and pride in your performance and its impact on company’s success
• Analytical, Creative Problem-solver, Team Player
• Ability to multitask and switch focus quickly
• Has reliable business decision-making
• Has technical proficiency in these systems is preferred - SalesForce, ticketing systems, marketing automation Tools, Excel and other MS Office Suite programs
• Is a Self-starter and has the ability to work unsupervised

Check us out with a free download: zoom.us/download

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, veteran status. Our combined differences are what make us Zoom!