Sales Onboarding Training Manager

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.

First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Sales Team to make sure we stay ahead of the competition.

We’re currently looking for a Sales Onboarding Training Manager. This is a trainer and program management position responsible for owning, delivering, managing, and evolving an arm of our sales onboarding program. The Sales Onboarding Training Manager will be responsible for delivering the live training sessions while also updating and enhancing the eLearning content and overall program flow. In this position, the Sales Onboarding Training Manager will partner closely with business group aligned Sales Enablement Managers as well as Sales Leadership to ensure each role is equipped with the content, resources, tools, training, and soft skills necessary to effectively differentiate and sell RingCentral products and services.

Responsibilities:

• Ongoing delivery of onboarding program live training sessions via monthly cohorts in addition to managing the associated eLearning content
• Understand and effectively teach the RingCentral sales methodology
• Manage the onboarding program logistics in a scalable and repeatable way (eg: roster management, communications, training invites) with the assistance of a coordinator
• Cross-functional collaboration (IT, HR, marketing, solutions engineering, operations, customer success, and other key subject matter experts) to identify, develop and improve onboarding content – both eLearning and live
• Ongoing evolution and enhancement of the existing sales onboarding program along with problem-solving and scaling of the program as the company grows
• Infusing the onboarding program with new material as new partnerships, product offerings, and GTM strategy expands to be sure the content is always relevant and up-to-date
• Track onboarding metrics and utilize the data-driven insights to adapt the program as necessary while also staying informed on cutting-edge tools and technology that may be leveraged to improve ramp-time and new hire productivity.

Qualifications:

The successful candidate will have a background in training methodologies, adult learning principles or teaching/training experience, along with a background in sales and/or upsell and customer-centric account management.

• Technology solution-based selling or aligned sales training experience
• Experience training or teaching others
• Experience managing a program or initiative
• Attention to detail and able to effectively manage small moving parts
• Energetic and personable
• Collaboration skills and ability to proactively engage cross-functionally
• Strong interpersonal skills, ability to convey and relate ideas and solution to others
• Ability to learn and adapt in a fast-paced environment

What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
• 401K match and ESPP
• Flexible PTO
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
• Paid parental leave and new parent gift boxes
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Rocket Lawyer services that provide legal advice, document creation and estate planning
• Employee bonus referral program

RingCentral’s Sales team builds, grows and nurtures relationships—from small businesses to global enterprises. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $.1.5 billion annual revenue run-rate. RingCentral has become the #1 global cloud-based communications provider because we’re not just selling solutions: we’re changing the nature of communications. This is an opportunity to lead a massive change in the way teams and organizations collaborate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.