Sales Engineer
Wowza Media Systems is seeking a highly skilled Sales Engineer to share responsibility for selling services and retaining revenue by providing technical customer support to assigned accounts. The Sales Engineer interacts with customers to execute the technical aspects of the sales strategy by developing appropriate solutions and building technical relationships. We are looking for someone who is able to translate ambiguous customer needs into deliverable requirements and solutions to help qualify and quantify opportunities. The Sales Engineer resolves technical issues arising during the sales engagement, helps clients define specifications and requirements, develops solutions, and provides technology presentations to both technical and management-level audiences.
Essential Duties:
- Customer Meetings and Meeting Preparation: Attends customer meetings in person and via the phone. Prepares moderately complex level technical proposals and presentations. Provides scope responses to product and industry questions. Demonstrates proficient solution selling abilities and pro-active customer communications.
- Customer Solution Development: Analyzes customers business needs and develops intermediate range strategies based on knowledge of customer’s current communication network, equipment, and business on how company can competitively meet customer’s needs. Independently completes moderately difficult custom designs.
- Internal and External Training: Advises customers and sales on technical aspects of company products including fit to customer’s needs, features, availability, etc.
- Customer Advocate: acts as customer advocate as necessary for pre-sales activities and minimal post-sales activities.
- Process Improvement: Utilizes expertise developed in executing the above duties to help streamline and improve Sales and SE processes. Responsible for regularly recommending improvements to management team. Outlines changes needed to the process, products, and pricing based on the requirements.
Experience we’d love you to have:
- Communication: Good written and verbal communication skills. Must be able to understand customer requirements and gain consensus on these requirements. Ability to translate ambiguous customer needs into specific, deliverable requirements. Able to develop relationships and communicate with high level customer technical staff.
- Technical Skills: Good understanding of voice/data/internet applications, Content Distribution, Security Solutions; technical terminology related to products and services; sales cycles and the solution selling process,
- Good presentation skills.
- Problem Solving: Advanced analytical skills. Must be able to work through complex issues with a methodical approach.
- Work Style: Ability to work independently and as part of a team. Ability to work with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.
- Computer Skills: Ability to learn internal company systems.
- Business Acumen: Must have intermediate understanding of company financial measures.
Who we are:
Wowza Media Systems (www.wowza.com) creates streaming products and services for delivering video and audio streams to any screen, from desktops to televisions to mobile devices. We have been in business for over ten years, won numerous industry awards, and are driving over 20,000 customers in more than 170 countries.
We are committed to shaping the streaming industry and lead the way with products and services that both simplify streaming and provide tools for advanced users to build their own customized solutions. By staying true to our focus on customer success we continue to redefine our industry and impact the world. As a result, we are growing rapidly, building out our teams, services and infrastructure.
What we love about working for Wowza
- Million Dollar Views of the Mountains, Denver Metro, and Live Buffalo!
- Strong benefits package including Health, Dental, Life & Disability Insurance, PTO and 401k match
- An appetizing kitchen stocked with food and drinks…. dog treats too!
- The ability to work with amazing clients and partners such as ESPN, Walt Disney, Facebook, US Air Force, Harvard University and Amazon
- Gym Discounts to satisfy that urge to move
- Spacious office with state-of-the-art equipment
- Success based compensation that rewards performance!
This is a great opportunity to join an innovative, successful start-up that is passionate about our customers and has a track record of delivering results.