Xero
Denver, CO

Sales Enablement Manager

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you'll make an impact

At Xero the customer is the cornerstone of everything we do. This role is responsible for developing and facilitating educational content that helps sales teams best consult with Xero customers, ultimately growing their business and ours. Part training and part educational instructional design, it involves independent project management to develop and deliver curriculum to reinforce Xero’s sales process, consultative skills, new products and services to transform the world of accounting. 

The ideal candidate will have

  • Outstanding presentation and communication skills
  • Proven ability to work autonomously and demonstrate initiative
  • Effective project management and planning abilities 
  • Passion and desire to make a difference and contribute as a member of a dynamic team
  • Positive, friendly ‘can do’ attitude
  • Attention to detail, follow up and follow through
  • Creativity and willingness to try new things
  • Drive for results while dealing with ambiguity

What you'll do

  • Schedule, coordinate and facilitate in-person and online trainings with an energetic and engaging style
  • Work closely with front-line managers to optimize their team’s performance
  • Create and maintain training programs for Xero sellers in a variety of delivery options including self-directed e-learning, video, workshops and seminars Assist with assessment of training needs of employees across the business 
  • Write learning objectives and training content; including knowledge checks and scripts 
  • Map out training plans and schedules, design and develop training programs (outsourced or in-house) for sales, sales ops, resellers and others
  • Coordinate and facilitate onboarding training for new sales employees
  • Work closely with internal and external subject matter experts to design, develop and deliver courses that support overall department and business goals
  • Maintain quality and brand alignment of training content created within Xero guidelines
  • Assist with change management, set up and training for sales and sales ops technology

Success looks like

  • High engagement of learners in live and online trainings using a Socratic method 
  • Ability to take global sales education programs, regionalize and deliver in a short time periode
  • Learnings designed and developed to build long term skills and capabilities

Critical competencies

  • Learning Agility- A strong willingness to learn and adjust to new people and environments. Actively works to understand strengths, identify opportunities to develop, embrace new ways of thinking and apply new information.
  • Business Insight- Demonstrates a thorough understanding of the business model, market dynamics and revenue levers, to inform and anticipate future strategies, changes and trends.
  • Resilience & Adaptability- Ability to successfully navigate a fast-paced, high-growth environment, excelling in the face of ambiguity and frequent change. Effective with limited information or direction; comfortable with risk and uncertainty; self-directed and proactive.
  • Tech Savvy- Anticipates, experiments with, learns and adopts a broad range of new technologies that enhance organizational outcomes and drive the business forward. Rejects low-impact or fad technologies.
  • Plans & Aligns- Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate initiatives and actions, stages activities with milestones and schedules, anticipates obstacles and sets contingency plans.
  • Effective coach- Facilitates the development of others’ knowledge and skills, providing timely and candid feedback and guidance to help them improve and reach goals.
  • Expert presenter- Presents information comfortably, compellingly and articulately with an instinctive, intelligent command of the audience, data and medium.

Experience

  • Instructional design and training delivery experience in a high-growth SaaS and/or consultative sales environment
  • 5 - 10 years experience in Sales Enablement & Facilitation
  • Bachelor's Degree or equivalent
  • Computer literacy and software knowledge, including Google Apps, MS PowerPoint, plus others such as Keynote, Articulate and Evolve
  • Experience in the accounting industry and or SaaS a plusCertification in Blanchard’s SLII experience a plus

Xero is an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

Why Xero?

Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares.

Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Mandated unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental insurance
Cigna dental PPO plan
Vision insurance
VSP vision plan
Health insurance
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental health benefits
Concern EAP benefits for all employees
Financial & Retirement
401(K)
401(K) matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous parental leave
26 weeks paid parental leave.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid volunteer time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid holidays
11 paid holidays per calendar year
Paid sick days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Office Perks
Commuter benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company-sponsored outings
Annual holiday party, as well as a summer celebration!
Free snacks and drinks
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some meals provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Company-sponsored happy hours
Happy hour starts every Friday at 4!
Fitness stipend
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job training & conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

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