Renewal Manager

| Greater Denver Area

Our company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen every single day.

We're on a mission to hire the very best and are committed to building extraordinary employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

What you’ll do

  • Responsible for managing and coaching Marketo renewals specialists team
  • Drive and increase Renewals Bookings, Retention Rate, and Growth
  • Coordinate with Customer Success and Sales teams to resolve customer concerns and issues
  • Develop processes and KPIs to effectively manage and track retention and growth pipeline
  • Identify revenue risks and create steps for risk mitigation in collaboration with Customer Success and Sales Leaders
  • Provide qualitative assessment of renewals, attrition and major performance drivers to Leadership
  • Engage with business partners on running different campaigns to maximize revenue around renewals

Key Performance Measures

  • Meet and exceed team revenue targets
  • Provide accurate and weekly forecast of team progress
  • Ensure operational business metrics are updated consistently by your team
  • Effectiveness in developing and retaining employees

What you'll need to succeed

  • Min. bachelor’s degree or equivalent experience in a numerate, technical or business discipline
  • 3-5 years experience in customer success or sales management experience from a high-tech company-ideally with Marketing Automation, CRM or related applications (i.e. ERP systems) in a SaaS environment
  • Strong analytical skills, critical thinking and problem-solving abilities
  • Strong communication, verbal and written
  • Experience in performance management – ability to recognize key performance indicators, ensure ongoing monitoring and ability to collate information into clear and succinct management reports
  • Build trusted relationships with key partners and executive sponsors

Highly Desirable

  • Significant experience operating in a similar capacity, directly managing a portfolio of services contract renewals via direct and indirect channels
  • A proven ability to build strong, trust-based relationships with business partners inside and outside the organization, and to leveraging all available resources to support the business process of renewals
  • Exposure to contract negotiation/drafting, including Legal and Financial Governance

At Adobe, you will be immersed in an extraordinary work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unusual Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • HTML5Languages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • MySQLDatabases
    • HadoopDatabases
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • SmartsheetManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM
    • MarketoLead Gen

Location

Our new office is in the Denver City Center near plenty of shops and restaurants. We also have amazing views of the Rocky Mountains from our windows.

What are Adobe Perks + Benefits

Adobe Benefits Overview

Health and Wellness
In addition to offering a comprehensive benefits package, supporting healthy and active lifestyles is really important to us. We offer onsite group exercise and gym facilities, reimbursement for your personal gym membership, involvement in team sports leagues, and we stock our kitchens with healthy snacks.

Time for Yourself
We realize that there’s more to your life than your work, and we want to support your success and happiness in all areas. Because of this, we offer generous time off for all new parents and for employees that need to aid family members. And, those that stay within the Marketo family can take advantage of our sabbatical program.

Learning and Development
We want to see you excel in your career, and we provide tools to help you continue to grow. We offer leadership and management training, tuition reimbursement, career development and coaching, and employee affinity groups so you can connect with like-minded peers.

Giving Back
We believe that it’s our duty to make a positive impact on our communities. Marketo Give Back is a program that enables our employees to get involved with, and give back to, the organizations that matter to them. We offer unique volunteer opportunities, paid time off to volunteer, and match employee donations.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Other perks include:
-Free EcoPass or monthly parking subsidy

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