Department Summary
DISH supports more than 125 In-Home Services offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve and to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
The Regional Account Manager provides leadership and management of DISH Service Providers within a given territory. This includes, but is not limited to ensuring all Service Providers are: providing a high level of customer satisfaction, achieving DISH performance goals and maintaining all DISH standards. You will be responsible for the development and implementation of best practices and process improvements which improve the business. This role is responsible for all aspects of DISH fulfillment as it relates to Service Providers within a given territory. Other responsibilities as follows:

• Leading, directing and motivating Service Providers in a given territory whose function it is to install, set-up, troubleshoot & repair DISH Network services and related products.
• Consistently manage territory to achieve key targets for metrics related to customer satisfaction, cost, performance and other key metrics that support the business objectives.
• Conduct field inspections on completed & in-progress installations.
• Review business results and develop improvement plans with all Service Providers in the territory on a regular basis.

Skills, Experience and Requirements

• Bachelors degree from four-year college or university and 5 years related experience; including 2 years supervisory/management experience and/or training preferred, or any equivalent combination of education and experience.
• This role is a hands-on job that requires strong leadership and communication skills with active daily participation to achieve goals.
• Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills.
• Must be flexible, innovative, have the ability to multi-task and manage responsibilities and priorities in a fast paced, growth-oriented, time-critical environment.
• Travels to meet with Service Providers, customers, local service centers, and attend company meetings as required (75% travel)

Salary Range
Compensation: $87,500.00/Year - $125,000.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.