Provider Success Coach (Account Manager) at SonderMind

| Greater Denver Area
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Pay Range: $45,000-$50,000
What is a Provider Coach?
The Provider Success Team is responsible for ensuring that our growing network of SonderMind Providers are fully equipped to utilize our software and are at full client-volume capacity. As part of the Success Team, Provider Coaches onboard, train and help providers achieve their individual goals in private practice and are focused on driving increased product utilization as well as high provider satisfaction throughout the entire customer lifetime. 

Who are we looking for
Our Provider Coaches manage relationships with our growing network of providers by understanding and documenting their unique goals, challenges and opportunities. As individual contributors, our Coaches strive to translate information about our network into customized, strategic programs that lead to customer satisfaction and retention. As our ideal candidate for this role, you possess exceptional communication and people influencing skills in order to optimally support our providers while meeting our aggressive department goals. You are metrics-oriented, capable of balancing a large number of ongoing relationships, and must be passionately invested in helping healthcare providers overcome challenges in order to keep them engaged and satisfied. 
 
Expected Outcomes:
  • Within one week: Fully understand the provider onboarding and activation process and become an expert on our software
  • Within two weeks: Have scheduled touch-points with all providers in your pipeline
  • Within two months: Achieving monthly activation targets; increasing provider engagement and client volume 
  • Complete at least one quarterly business review with every assigned provider

Gotta Have This:
  • 1-2 years in a SaaS Account Management or a Customer Success function
  • Proven success in achieving or exceeding pipeline-related targets
  • Demonstrated success in cross-functional collaboration in order to achieve department goals 
  • Demonstrated success in managing a high volume of customer accounts or support inquiries

Nice to Have: 
  • Experience with adult training or onboarding
  • Healthcare and/or behavioral health experience
  • Experience with process improvement 
  • Startup experience


BENEFITS
  • Experience and Career Growth. You will be part of the core team as the company enters a major growth phase. We always look to promote from within and everyone on the team is taking on multiple roles. We don’t know how to say “that isn’t my job.”
  • Startup Environment. From our great downtown location, to unlimited coffee and healthy snacks, to a 2019 Best Place to Work office culture, things are changing and improving EVERY SINGLE DAY. 
  • Benefits. SonderMind provides exceptional employee benefits including covering the majority of dental, vision, and medical premiums. 401K matching for up to 4% salary deferred. 
  • Stock Option Grant. We want all of our team to be focused on long-term success and growth.
  • Mandatory Vacations. We’ve read the research and it is clear – employees who take vacation are more productive, happier and compensated more. SonderMind has an unlimited vacation policy, but REQUIRES employees to take a minimum of 3 weeks of vacation per year.
  • Competitive Start-Up Salary. We all need to eat, right?

How to Apply
Apply with your resume and cover letter detailing why you are the best fit for this role. 


SonderMind Inc. is an equal opportunity employer. Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check. 

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

Location

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

Manager of UX/UI Design

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that aligns with our core values. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Associate Manager of Customer Operations

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with Nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Friends outside of work
Eat lunch together
Intracompany committees
Our company encourages employee-lead committees, social events, and resource groups.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Diversity sourcing plans for leadership roles, partner with code schools that promote training underrepresented groups in tech, employee training on implicit bias, diverse interview panels
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SonderMind employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Our exceptional dental plan covers up $75 of monthly premiums.
Vision Benefits
Our no-cost vision plan covers up to $150 for frames and up to $230 for contact lenses.
Health Insurance Benefits
Our insurance plan covers up to 90% of monthly premiums, covers 100% of preventative costs, and we provide plans with as little as $1000 monthly deductibles.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) matching plan managed by MassMutual. We match 4% of contributions up to 4% of an employee's annual gross pay.
Employee Stock Purchase Plan
We want all of our team to be focused on long-term success and growth. Full-time employees are granted stock options for purchase on a vested schedule (fully vested after 4 years)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
SonderMind provides employees with a flexible work schedule that includes unlimited time off, flexible hours in the office, and occasional work from home options.
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
We have regular family-friendly office events and host an office picnic every year to include SonderMind families to meet and mingle.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Paid Sick Days
Employees receive unlimited PTO for sick days as well as personal wellness days.
Perks & Discounts
Casual Dress
Commuter Benefits
SonderMind covers employee RTD EcoPasses 100%
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Game Room
Stocked Kitchen
Our kitchen has unlimited free snacks and beverages, and is conscious of a variety of dietary preferences and restrictions.
Happy Hours
Social Happy Hours are hosted on a monthly basis.
Pet Friendly
SonderMind has regular furry friends visiting and has a pet calendar for easy communication - all pets are welcome from our Sonderdogs to bearded dragons.
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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