SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO
Hybrid

Provider Success Coach (Account Manager)

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Pay Range: $45,000-$50,000
What is a Provider Coach?

The Provider Success Team is responsible for ensuring that our growing network of SonderMind Providers are fully equipped to utilize our software and are at full client-volume capacity. As part of the Success Team, Provider Coaches onboard, train and help providers achieve their individual goals in private practice and are focused on driving increased product utilization as well as high provider satisfaction throughout the entire customer lifetime. 

Who are we looking for

Our Provider Coaches manage relationships with our growing network of providers by understanding and documenting their unique goals, challenges and opportunities. As individual contributors, our Coaches strive to translate information about our network into customized, strategic programs that lead to customer satisfaction and retention. As our ideal candidate for this role, you possess exceptional communication and people influencing skills in order to optimally support our providers while meeting our aggressive department goals. You are metrics-oriented, capable of balancing a large number of ongoing relationships, and must be passionately invested in helping healthcare providers overcome challenges in order to keep them engaged and satisfied. 

 

Expected Outcomes:

  • Within one week: Fully understand the provider onboarding and activation process and become an expert on our software
  • Within two weeks: Have scheduled touch-points with all providers in your pipeline
  • Within two months: Achieving monthly activation targets; increasing provider engagement and client volume 
  • Complete at least one quarterly business review with every assigned provider


Gotta Have This:

  • 1-2 years in a SaaS Account Management or a Customer Success function
  • Proven success in achieving or exceeding pipeline-related targets
  • Demonstrated success in cross-functional collaboration in order to achieve department goals 
  • Demonstrated success in managing a high volume of customer accounts or support inquiries

Nice to Have: 

  • Experience with adult training or onboarding
  • Healthcare and/or behavioral health experience
  • Experience with process improvement 
  • Startup experience

BENEFITS

  • Experience and Career Growth. You will be part of the core team as the company enters a major growth phase. We always look to promote from within and everyone on the team is taking on multiple roles. We don’t know how to say “that isn’t my job.”
  • Startup Environment. From our great downtown location, to unlimited coffee and healthy snacks, to a 2019 Best Place to Work office culture, things are changing and improving EVERY SINGLE DAY. 
  • Benefits. SonderMind provides exceptional employee benefits including covering the majority of dental, vision, and medical premiums. 401K matching for up to 4% salary deferred. 
  • Stock Option Grant. We want all of our team to be focused on long-term success and growth.
  • Mandatory Vacations. We’ve read the research and it is clear – employees who take vacation are more productive, happier and compensated more. SonderMind has an unlimited vacation policy, but REQUIRES employees to take a minimum of 3 weeks of vacation per year.
  • Competitive Start-Up Salary. We all need to eat, right?

How to Apply

Apply with your resume and cover letter detailing why you are the best fit for this role. 

SonderMind Inc. is an equal opportunity employer. Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check. 


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What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Financial & Retirement
401(K)
401(K) matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid holidays
Office Perks
Company-sponsored outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Free snacks and drinks
Relocation assistance
Professional Development Benefits
Job training & conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Promote from within
Continuing education available during work hours
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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