Professional Services Resourcing Manager

As the Professional Services Resourcing Manager at FWI, this individual will work closely with all professional services (PS) functions to ensure that our PS efforts are staffed and forecasted appropriately, process gaps are identified, and delivery methodologies are managed effectively. This individual will also manage strategic initiatives as they relate to PS and will collaborate with other departments to achieve companywide goals.

 

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI even if you don’t meet 100% of the requirements. We believe in fostering an environment with a diversity of perspectives, in hopes that we can all thrive.

Responsibilities

  • Initiates resourcing strategy for Professional Service teams.
  • Timely project assignments, timely forecasting reports, timely communication to Directors and VPs regarding resourcing constraints, seasonal project flow, and future resourcing needs based on business requirements (FTE needs).
  • Ensure team workload health through consistent team engagement.
  • Assess team composition and recommend daily staffing changes.
  • Identify process gaps and business process improvement activities for the Professional Services team.
  • Collaborate with department stakeholders to identify project tasks, dependencies and impact to teams for gaps identified.
  • Define services methodology, and help teams organize themselves for optimal implementation of customer projects.
  • Ensure the roles and responsibilities required for success are defined and distributed throughout the Professional Services functions.
  • Provide metrics to Directors and VPs for delivery initiatives, and hold teams accountable to follow the established Professional Services principles and guidelines.
  • Develop and lead change management and adoption strategies for new processes and tool sets.
  • Own documentation best practices and governance for Delivery Process, which includes maintaining changes and roll out communication.

Qualifications

  • 3 to 5 years' industry experience.
  • Understanding of the advanced principles of resource management and project management, as well as basic business and accounting principles.
  • Experience with Salesforce reporting, Excel, Power BI.
  • Experience with a PSA tool (Preferred OpenAir & NetSuite), including resourcing and forecasting functions.
  • Experience with balancing business needs, skill sets, and capacity for Professional Services resources.
  • Forecasting/identifying staffing needs, providing direction to resourcing strategy for Professional Service organization.
  • Demonstrated ability in helping teams achieve optimal implementation outcomes, and an ability to quantify improvement with implementation metrics.
  • Experience with documentation and governance.

Helpful for Success:

  • Establish and nurture positive relationships across Professional Services functions (Project Management, Design, Application Services, System Engineering, VCM), and between Services, Sales and Operations departments
  • Project management and organizational skills: manage multiple projects efficiently and effectively that meet company objectives and deadlines; success with high complexity projects
  • Strong interpersonal and influencing skills: support collaboration, negotiation, and teamwork with a diverse group; communicate and present complex information effectively
  • Self-motivated, organized, and high attention to detail

 

All applicants must be authorized to work in the United States.

 

US Benefits Overview

 

Compensation Range: $66,000.00 to $80,000.00

About Four Winds Interactive

With 6,000+ clients and over 500,000 screens deployed, FWI’s software platform is driving Visual Communications to millions of people every day, all over the world. We are a values-driven organization that encourages our employees to bring their authentic self to work every day and empowers everyone to make a tangible impact on our products, clients and culture. Our employees are passionate about their craft, but they are also parents, skiers, comedians, runners, animal lovers, foodies and phenomenal human beings who appreciate our dedication to providing a healthy work/life balance.

 

We’re proud to be one of Built In Colorado’s top digital tech companies. At FWI, our culture is important to us. We are a diverse team of talented, passionate people who want to make a difference, but don’t take ourselves too seriously. If our core values speak to you, we want to meet you:

 

  • Bring your best self
  • See it
  • Own it
  • Crush it
  • Be Gracious

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • ObjectiveCLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • XamarinFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • ExcelAnalytics
    • AlteryxAnalytics
    • TableauAnalytics
    • SalesforceAnalytics
    • Affinity DesignerDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen

Location

Our office is in the trendy Golden Triangle area, steps away from museums, galleries, restaurants, cafes, bars, and public transportation.

An Insider's view of Four Winds Interactive

What's something quirky about your company?

It took me a while to adjust to the fitness culture at FWI. I would show up to a meeting and the person sitting across from me might have just come back from yoga or CrossFit dressed in their workout gear. Once I got used to seeing executives in sandals and sweats every once in a while, I’ve come to love how invested FWI is with employee wellness.

Steve

Senior Director, Technical Operations

What projects are you most excited about?

I'm excited about FWI’s exemplary commitment to its people. It’s evident there are many diversity and inclusion efforts, not only led by our Diversity, Equity, and Inclusion Council but also from motivated individual contributors. This creates an environment where we can stay true to our core values and bring our best selves every day!

Maithy

Talent Acquisition Partner

How has your career grown since starting at the company?

I started at FWI in Tech Support. After a year of learning as much as I could about FWI’s Content Manager applications, I applied for the Technical Engineer position with FWI’s Tiger Team. I will continue to grow my career as FWI continues building the latest and greatest tech and software in the digital signage industry.

Will

Technical Engineer

What unique initiatives do you have that encourage innovation?

Working remotely during the pandemic, we realized we loved the flexibility but also missed one another. We started a cross-collaborative team to emerge our way of working, with a vision to connecting the positives from both. With design thinking, we found diverse and inclusive solutions that reinvented our office and evolved our work culture.

Kelly

Chief Design Officer

How does the company support your career growth?

As a manager on the People Operations team, I find there are an abundance of opportunities to get involved with supporting personal and professional growth. As a first-time manager, I get to participate in an interactive Manager Bootcamp. FWI also hosts a monthly manager round table, which gives everyone the opportunity to communicate and connect.

Catherine

Director of Talent Acquisition

What are Four Winds Interactive Perks + Benefits

Four Winds Interactive Benefits Overview

You will be challenged in our dynamic environment, supported in your endeavors, recognized for your contributions, and have fun along the way!
We’re building the future of the workplace, enabling frictionless employee experiences, more integrated office spaces, and empowering businesses to better connect with their employees. And we want you to join us.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our zeal for inclusion fuels our best work. Listen - We commit to hear our colleagues, listen to different points of view and challenge our biases in these moments.
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We are committed to the idea that DE&I work is a journey. A journey that will prove to have no end, no destination, but a continued focus on becoming better, learning more and implementing more change
Hiring Practices that Promote Diversity
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress. We encourage you to apply for a position with FWI even if you don’t meet 100% of the requirements.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our Welton location has Ping Pong, Pool Table, Foosball, Darts and Basketball.
Stocked Kitchen
Our Broadway location has fully stocked kitchens including rotating flavors of sparkling water on tap.
Some Meals Provided
Happy Hours
Parking
Pet Friendly
FWI's pet policy is dog friendly daily at our Welton office location.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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