Professional Services Client Partner 1 - Denver
Professional Services (PS) Client Partner 1
Job Type: Full-time
Location: Denver, CO
Department: Professional Services
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on premise systems, RingCentral solutions empower today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. We are a $650M company, disrupting the $100B business communications and collaboration market (Avaya, Cisco, Microsoft) with a killer product (Gartner MQ Leader last 3 years) and rapid growth (30%). We are now pulling away from the competition and leaving them behind as we scale our product revenues and product capabilities. We are looking for outstanding talent to help us scale our revenues to $1b and beyond in the coming years.
Job Description:
The Professional Services (PS) Client Partner is a key member of the RingCentral PS sales team having primary responsibility for providing pre-sales professional services support for the RingCentral portfolio. Interacts directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements.
Key Responsibilities:
- Lead and oversee approval for scoping, planning, cost estimating, and pricing of consulting projects. This includes statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
- Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition and customer retention.
- Provide accurate forecasts of Professional Services bookings on a monthly basis. Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues
- Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
- Provide engagement oversight for project portfolio
- Manage day-to-day relationships with client stakeholders and resolution of all issues
- Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
- Transfer industry, technical, and product knowledge to customers.
- Keep up-to-date on relevant competitive solutions, products and services.
Qualifications:
- Bachelor or Master's (preferred) degree in a technical or business discipline
- At least 5-7 years' experience in selling and delivering consulting services (background in selling and delivering consulting services should be extensive and allow for examples of engagements where you were the primary leader of solution sales of more than $500,000 per account)
- Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
- VoIP, Mobile, and Video background
- Understanding of customer communications requirements for enterprise business markets.
- Demonstrated ability in developing proposals, creating value propositions, and selling up to seven figure consulting engagements
- Effective engagement estimation capabilities
- A track record of delivering engagement oversight resulting in on-time, on-budget delivery of contracted services
- Proven ability to sell follow-on service engagements to existing clients
- Ability to travel frequently (up to 25%) within assigned geography
- Pre-Sales quota carrying experience required.
- Strong telecommunications background (with telephony and Soft Switch emphasis preferred).
- RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral is an EEO/AA employer.
Tier2