Partner Success Manager- Remote

The Partner Success Manager is a key member of our national Sales Team. The PSM’s core responsibility is to recruit, onboard, coach and develop assigned sales Partners (Agents, Consultants, MSPs, VARs, SIs, ISVs, etc.) that deliver IntelePeer regional bookings and revenue targets.

REPORTS TO: Director, Partner Success

Position Responsibilities

• Support the success of the assigned region(s) by developing successful partnerships
• Create Trusted Advisor relationships with principal/stakeholder contacts within assigned Partner base
• Recruit and sign up new profile Partners within assigned region(s)
• Develop Partner Success Plans for key partnerships inclusive of mutual commitments toward sales, revenue, marketing, and training/enablement objectives
• Partner Training and Onboarding
• Coordinate and deliver training and onboarding programs for Partners to ensure sales readiness for company products and processes
• Coordinate and deliver training updates for Partners on new product offerings and related processes
• Provide timely and consistent feedback loop to leadership on go-to-market strategy, products, and partner programs
• Facilitate funnel development and lead generation via day–to-day activities, including regular meaningful exchanges with Partners in assigned territory
• Champion Partner needs and coordinate with internal groups (sales engineering, product, etc.) during the onboarding and training process
• Travel as needed to support Industry/Partner/Virtual events (Enterprise Connect, QBRs, Sales Kickoffs, etc.)
• Accurately forecast Recruitment, Onboarding, & Development lifecycle of assigned Partners using Salesforce and other provided PRM tools
• Provide timely, detailed and accurate reporting as requested by management to include daily/weekly updates into Salesforce dashboards
• Strengthen relationships with Channel Influencers and Master Agent associates in region(s)
• Leverage technology and social media tools provided by organization (including LinkedIn Navigator, SalesDirector.ai, and IntelePeer Partner Portal)
• Other duties as assigned
  

  Education

• Bachelor’s degree in related field highly preferred

Expertise & Experience

• 2+ years’ experience in channel management (channel sales, partner development, or like role)
• 5+ years’ experience in the Technology Industry (SaaS, CCaaS highly preferred)
• Demonstrated track record of success: meeting and exceeding sales and revenue growth targets, interacting with partners or customers at all organizational levels, negotiating and closing skills, influencing and collaborating across organizational boundaries.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Proficient in Virtual meeting tools; WebEx Meeting preferred
• Proficient in customer relationship management (CRM) software; Salesforce preferred

Competencies

• Superior verbal and written communication skills
• Ability to conduct compelling presentations (virtual, live, small & large groups)
• Astute interpersonal relationship management
• Positive, professional attitude
• Quality- and customer-service driven to consistently delight customers
• Strong initiative, self-motivated, proactive, and resourceful
• Strong organizational and prioritization skills
• Team player / good corporate citizen

This position may have access to Protected Data.