Partners play a significant role in Return Path's ecosystem and go-to-market strategy. The majority of our enterprise clients utilize an email service provider,, design agency, consultant or some other email technology vendor to aid in the deployment of email. Consequently, almost half of Return Path's sales are influenced by Partners. The Partner Renewal Manager will be responsible for managing a book of business that includes Partners within the US and EMEA.

You will be responsible for helping to retain critical business by owning the contract renewal and process so an invoice can be generated. You will also be responsible for additional cross-sell and upsell opportunities. You will work closely with a team of Partner Development Managers and Technical Account Managers who are available to support you and the Partner.

Role Objectives:

• Prepare renewal quotes and negotiate prices with Partners while maintaining a yearly retention rate
• Own the renewal transaction to create action and urgency in closing renewals timely and accurately
• Seek appropriate approvals for exceptions to standard pricing and terms
• Achieve and exceed quarterly renewal target
• Negotiate multi-year contracts, price increases, extension terms and other defined terms
• Identify opportunities for cross-sells and upsells
• Perform software demos when needed
• Process and submit renewals through Salesforce to ensure accuracy at all times
• Work to meet or exceed Partner expectations to assist in creating highly, satisfied, reference able Partners
• Every member of our team wears many hats and you may be asked to support activities associated with other Partners or projects that improve our team operating system

What does it take to be successful in this role?

• 1-3 years of sales and/or customer support experience
• An organized, operationally minded person that is a critical thinker that can help shape and improve current processes to be better
• Committed to deliver an exceptional experience that results in high Partner delight and satisfaction.
• Time management, responsiveness and a great operating system
• Very strong written and verbal communication skills and ability to effectively communicate to all levels of the organization
• Effectively use negotiation to handle concerns or handle objections
• Demonstrated ability to build strong relationships with peers and managers across the organization
• Ability to maintain a professional dialogue and demeanor in challenging situations
• Proven skill in Microsoft Office and/or Google Docs
• Experience with Salesforce CRM is a plus

In addition to the above, you must be a good fit at Return Path. To be successful here, you must demonstrate Personal and Professional Growth, Professionalism, Execution, and Strategic Thinking; have a Positive Impact and a great sense of humor.

People First

At Return Path, we are building an extraordinary company that helps people and businesses communicate more reliably, effectively, and securely. We put people first, do the right thing, and succeed together.

We have a strong belief that our people are the most important part of our business. We incorporate this philosophy into our practices and we live it every day. This means we have generous traditional benefits and take a lot of time to focus on quality management and leadership development. We also strive to ensure each person in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of career growth and direction. We have great employee retention over the years because people love coming to work here and really feel like they're part of something special.

Do The Right Thing

The Return Path experience is a two-way exchange. We expect you to give us your best every day, and you can expect the same from us. In exchange for your talent, your energy, and your unique contributions, we will strive to give you what you need to live a balanced, healthy life. This means more than competitive pay and benefits-it means offering the freedom and flexibility to create your ideal experience inside and outside the office.

For more information visit www.returnpath.com

Return Path is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.