Pie Insurance
Denver, CO

Partner Experience Specialist at Pie Insurance

| Greater Denver Area
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Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us. 

The Partner Experience Specialist is part of a collaborative group of Pie-oneers who work with urgency and detail to cultivate great agency partner and customer experiences. This role is acting as the liaison between our internal teams and partners to ultimately drive further engagement and production. In this role you’re responsible for quick response time in providing valued support to our agency partners’ book of business. The successful team member will bring their detail oriented, process driven experience in the insurance industry. Knowledge of industry tools and the ability to manage their time effectively are highly desired.

Today, all Pie-oneers are working remotely and will continue to do so until it is safe to return to the office. As a remote team member, you will be expected to be available for meetings with team members in other time zones and have access to reliable, high-speed internet.

This role will work in our Denver office once our office re-opens. 

How You’ll Do It

Customer Service

  • Act as a liaison between our Partner and internal departments for escalation needs outside of authority.
  • Answer questions and resolve day-to-day issues in an accurate, timely and thorough manner via phone or email (cases).
  • Conduct high-level conversations with Partners to educate them on Pie policy and procedures including submissions, appetite, quoting, binding, midterm servicing, claims, as well as our renewal and audit processes.

Sales

  • Follow up with Partners (daily and weekly) on quotes both new and renewal in an effort to convert additional opportunities to sale or collect valuable marketplace feedback on lost opportunities.
  • Follow up with Partners and insured on pending deposit payments on new business.
  • Leveraging selling expertise to help retain business gain new business to meet company and department goals.

Administrative Support

  • Assistance with amending submissions based on authority.
  • Facilitate in the analysis of potential partners for training opportunities.
  • Assist in the constant improvement and streamlining of business development, partner management, and internal processes.
  • Update and maintain accurate records in Salesforce and other systems as required.

Misc Projects

  • Other duties as assigned.

The Right Stuff

  • A High School Diploma or GED is required. 
  • 4+ years of working experience.
  • 2+ years of experience in Customer Service, Customer Support, Customer Management Roles, or other related fields is required.
  • 2+ years of Insurance experience (Workers’ Compensation or other Commercial Insurance Preferred)
  • 2 years of experience in Salesforce or another similar CRM is preferred.
  • Communication Skills: You have demonstrated interpersonal and influencing skills. You have the ability to collaborate with other departments in order to facilitate a better customer experience
  • Detail Orientation: harp attention to detail and organizational skills. You can also identify gaps in organization and will review your work, addressing the gaps and fixing errors with minimal direction

Pie Perks

  • Pie Perks
  • Competitive salary
  • A piece of the Pie (in the form of stock options)
  • Comprehensive health plans
  • Generous PTO 
  • Paid sick leave 
  • Future focused 401k match
  • Our core values are more than just a poster on the wall; they’re tangibly reflected in our work and recognized with our monthly culture award. 
  • Generous parental leave

Compensation & Benefits 

Our goal is to make all aspects of working with us as easy as Pie. That includes our offer process. When we have identified talent that is a good fit for Pie, we work hard to present an equitable and fair offer. We look at your knowledge, skills and experience along with your compensation expectations and align that with our company equity processes to determine our offer ranges. 
We value and want to support our team members, and are proud to offer a comprehensive compensation package which includes the following:

Compensation Range for position: $31.25/hour base

This is an incentive pay based position with potential compensation ranging from $68,240 - $73,240 based on performance. As this is incentive based compensation, there is no guaranteed pay amount and the ranges provided are based on successfully meeting standard metrics and key productivity indicators.

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
 
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Our Achievements

Pie Insurance Named a Top Colorado Company 2020
Pie is rated Excellent by our customers on Trustpilot
Check out our great reviews from current and former employees on Glassdoor
Pie raises an additional $127M in funding

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Where we are

1755 Blake St , Denver, CO 80202

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • MongoDBDatabases
    • MixpanelAnalytics
    • BalsamiqDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
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What are Pie Insurance Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Pie Insurance has a group of Culture Ambassadors from across the organization. This group creates content and hosts activities that reflect our values and foster collaboration, and fun!
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Pie also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Pie provides employees with a flexible work schedule that includes Core hours.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Generous PTO policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer team members a parking subsidy.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within

An Insider's view of Pie Insurance

How does your team reward individual success?

Our Customer Care team rewards success by giving "snaps" in team and company slack channels. We like to verbally recognize people in our team meetings by giving them a shout out and telling them they are valuable to the team and are appreciated! It is important to also be conscious of how people like to be recognized and not put people "on blast".

Seika

Customer Success Working Team Lead

How do you collaborate with other teams in the company?

As a Sales Manager, I work closely with Underwriting & Customer Care on improving our processes to be more efficient from quote to issuance. With Marketing, I help with campaign initiatives to roll out to new and old prospects. I also connect with our UX & Product Teams to provide feedback on ways to enhance our online quote flow for our customers.

Marty

Inside Sales Manager

Jobs at Pie Insurance
21

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Dev + Engineer
HR + Recruiting
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Accounting Manager

Pie Insurance
Remote
14 hours ago
+39
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  Pie is currently a Managing General Agency (MGA), but we are

Product Manager

Pie Insurance
Greater Denver Area
1 day ago
+39
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  Today, all Pie-oneers are working remotely and will continue

Staff Backend Engineer

Pie Insurance
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1 day ago
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Staff Engineers are innovative, driven by engineering excellence and create code that is a joy for other engineers to maintain and is highly testable, and act as technical leads across the organization. They are capable of stretching themselves by exploring the unknown and helping technically guide the organization. Rapid problem-solving is one of your core competencies. You’ll be collaborating with other world-class engineers to drive automation, leverage our analytics, and create awe-inspiring user experiences. The systems you develop will be large and must be highly resilient. This is a dynamic startup environment; you must love working on a design in the morning and performing root cause analysis on a production issue in the afternoon.

Senior Backend Engineer

Pie Insurance
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1 day ago
+39
Senior Engineers are innovative, driven by engineering excellence and create code that is a joy for other engineers to maintain and is highly testable. Rapid problem-solving is one of your core competencies. You’ll be collaborating with other world-class engineers to drive automation, leverage our analytics, and create awe-inspiring user experiences. The systems you develop will be large and must be highly resilient. This is a dynamic startup environment; you must love working on a design in the morning and performing root cause analysis on a production issue in the afternoon.

Business Development Manager - Florida

Pie Insurance
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3 days ago
+39
Today, all Pie-oneers are working remotely and will continue to do so until it is safe to return to the office. As a remote team member, you will be expected to be available for meetings with team members in other time zones and have access to reliable, high-speed internet. This role will continue to be remote work, and once our offices reopen, with up to 15% travel to Denver and/or DC.

Data Engineer

Pie Insurance
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As a Data Engineer at Pie Insurance, you’ll be a member of the team responsible for transforming the commercial insurance market by delivering best-in-class data architecture solutions and driving more accurate data-driven decision making. Our team is looking for an experienced data engineer. We expect you’ll have spent at least 3 years in the data warehouse and/or data analytics space. Of course, you’ll also need certain skills and abilities to do the work.

Engineering Manager

Pie Insurance
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4 days ago
+39
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  Today, all Pie-oneers are working remotely and will continue

Senior Product Manager II

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1 week ago
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Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  Today, all Pie-oneers are working remotely and will continue

Director of People Operations

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Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  Today, all Pie-oneers are working remotely and will continue

Insurance Product Manager

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1 week ago
+39
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  The Product Manager is responsible for the Profit & Loss in

Inside Sales Representative - Commercial

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1 week ago
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As an Inside Sales Rep, you’ll be responsible for the growth of our direct customer channel while working with small business owners to provide them the support they need. Our sales team is flexible and adaptable as we navigate challenges and rapidly problem-solve in service of our awe-inspiring mission! 

Technical Project Manager

Pie Insurance
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1 week ago
+39
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  Today, all Pie-oneers are working remotely and will continue

Underwriting Associate

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1 week ago
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Working at Pie Insurance as an Underwriting Associate requires adapting your skills and experience to a cutting edge, data-driven approach to risk management. Our data-centric approach to underwriting is unparalleled, and we are disrupting the small business insurance market, one customer at a time. Our Underwriting Associates are on the front lines, interacting with our Underwriters and Partners all day, every day. The Underwriting Associate is responsible for reviewing and analyzing new business submissions, including revisions to existing quotes and binding policies being purchased. This role plays a part in building the Underwriting team’s robust portfolio by analyzing risk to confirm it is within our underwriting appetite and the scope of authority.

Senior Software Development Engineer in Test - (SDET)

Pie Insurance
Greater Denver Area
1 week ago
+39
As a Senior Software Development Engineer in Test, you’ll be an instrumental member of Pie’s growing Engineering team. You will own and build quality solutions to support our large-scale backend systems and microservices. This will involve writing and using automation to consistently test code and get it ready for production. Cross-functional partnership will also be instrumental in this position: a good SDET will be the champion of quality within your team, ensuring quality-focused approaches from both development and product. You will work with various teams across the company to understand testing requirements and then execute these tests using automation.

DevOps Engineering Manager

Pie Insurance
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1 week ago
+39
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  You will be responsible for maintaining, designing, and

Senior DevOps Engineer

Pie Insurance
Greater Denver Area
1 week ago
+39
The Senior DevOps Engineer is responsible for maintaining, designing, and automating our DevOps processes. This position not only works on deliverables directly, but will be responsible for technically leading team members, and providing knowledge, guidance and resources to ensure on time delivery of products.

Customer Success Associate (CSA I)

Pie Insurance
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1 week ago
+39
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us. 

Staff Frontend Engineer

Pie Insurance
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1 week ago
+39
At Pie we are pioneering a new approach to insurance. As a rapidly growing insurtech startup, we are disrupting an industry that is ripe for change. We focus on small business, and each Pie-oneer has the opportunity to help small business owners achieve their dreams through accessible and affordable workers compensation coverage. Pie has an inclusive, values-driven culture, where hard working self-motivated team members have limitless growth

Assistant General Counsel

Pie Insurance
Greater Denver Area
2 weeks ago
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Pie Insurance is an Insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  Today, all Pie-oneers are working remotely and will continue

National Accounts Manager

Pie Insurance
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As a business development manager focused on national accounts you will be responsible for building and managing our distribution partner network that has a national presence. The role is accountable for the identification and development of new partnerships while managing and strengthening existing relationships. This is an exciting opportunity to come into a commercial insurance provider that is disrupting insurance for small businesses.

Pricing Analyst

Pie Insurance
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2 weeks ago
Pie Insurance is an insurtech company tackling meaningful problems.At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  If you are looking to make an immediate impact and are