Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you'll make an impact

Your role as an Inbound Partner Development Representative (“PDR”) is responsible for engaging and educating Xero’s inbound pipeline of new partners in the accounting, bookkeeping and tax channels.

You will be responsible for managing in-system leads as well as engaging all inbound leads from new partner applications, marketing campaigns, and Xero hosted events & webinars. 

From there, you will gain an understanding of the partner’s accounting/bookkeeping/tax practice and how Xero can assist them. You will actively promote the benefits of the Xero partner program and product suite via phone and email, encouraging them to take next steps and begin their Xero journey. Once you have successfully on-boarded a new partner, you will introduce them to their Account Manager.

Please apply with your current resume or downloaded LinkedIn PDF profile.

What you'll do

• Articulate the Xero value proposition in an industry context
• Respond to all inquiries via phone and email from potential Xero partners (accounting, bookkeeping, & tax practices)
• Promote, qualify and onboard new partners into the partner program following the Xero sales process
• Schedule qualified meetings & demos for in region sales teams 
• Promote Xero certification and on-boarding 1+ clients
• Ensure Xero product knowledge is up to date at all times
• Utilize sales tech stack including Salesforce, LinkedIn Navigator & Calendly
• Foster and build genuine relationships of trust and loyalty between partners and Xero
• Effectively cope with change and ambiguity

Success looks like

• Achieving or exceeding monthly KPIs for calls, minutes, emails, qualified prospects and hand-offs and active new partners
• Effectively manage pipeline of in-system leads
• Consistently meet 24 business hour SLA for outreach on all New Partner Applications and Trialists
• Effectively qualify inbound leads from new partner applications and trialists and successfully research businesses to assess validity before scheduling a meeting or demo
• Properly educate partners on Xero's platform and product suite via phone, encouraging them to take next steps and begin their Xero journey
• Increase conversion rate of new partner applications to new active partners

Critical competencies

• Resilience & adaptability - Ability to successfully navigate a fast paced, high-growth environment, excelling in the face of ambiguity and frequent change. Effective with limited information or direction, comfortable with risk or uncertainty. 
• Drive for results- Bias for action, high motivation, thrives under pressure, maximizes opportunities, makes bold decision at the right time.
• Customer focused- Serves as strategic partner to build, grow, and maintain symbiotic and long- lasting relationships with customers, anticipating needs and providing services that exceed expectations. Uses customer insights to drive and guide the development of new offerings.
• Understand the buyer- Demonstrates understanding of buyer behaviour; takes collaborative approach to solving problems and providing value in every interaction through the buying process.
• Collaboration & teamwork- Focus on "we" over "me." Team-oriented, seeking to be part of a group whose impact is greater than the sum of its parts.

Experience

• 1+ years experience in a customer facing role
• Excellent organizational and time management skills
• Desire to grow a career in sales
• The ability to thrive in a highly collaborative, fast-paced & changing environment
• Salesforce knowledge and experience preferred

Xero is an equal opportunity employer. Xero celebrates diversity. We are committed to creating an inclusive environment where our employees can do the best work of their lives. We are committed to transparency and to equal pay for equal work. Total compensation for this role includes a base salary of $60,000.

Xero offers access to low-cost, high-quality health care options through Cigna and Kaiser (in CA & CO only)

Xero will match 100% on the first 3% of 401k contributions plus 50% match on next 2% of contributions

Employees enjoy 21 days of paid time off per year

Employees have 10 days of wellbeing leave to care for their minds, bodies, and families

US employees enjoy 11 paid holidays per year

Xero offers an industry-leading 26 weeks of parental leave at 100% pay

Xero offers a number of employee wellness programs, to include yoga, mindfulness and nutrition workshops, EAP, free flu shots, team meals, and a monthly wellbeing allowance

Why Xero?

Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares.

Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.