The Position:

Evolve is looking for a Partner Development Associate to help shape how guests are experiencing vacation rentals. This individual’s main responsibility is to provide support to Partner Development Managers, and our on-the-ground service providers (housekeepers and maintenance individuals) throughout North America. You will be responsible for providing support by managing inbound phone calls and emails from our partners, and assisting them with various administrative tasks necessary for our partners to provide exceptional (Five-Star) on service to our guests, owners and their vacation rental properties.

Responsibilities

• Manage the phone and email cues in order to assist our on-the-ground service providers (housekeepers and maintenance individuals) with their various business needs (adjusting email templates, running reports, talking with owners)

• Collaborate and communicate with Partner Development Account Managers to ensure we provide our partners and owners the best experience possible

• Provide friendly, professional support via email and phone to our partners and homeowners

• Weekly tasks as assigned (i.e. email partners regarding negative traveler reviews or feedback from homeowners)

• Critically assess the processes and products you are using in order to identify efficiency gains and improvements 

Qualifications

• 1+ years of customer service experience preferred

• Strong communication skills via email and phone 

• Ability to prioritize and manage several different tasks and projects simultaneously

• Hospitality/travel industry knowledge or related experience preferred 

• Conflict resolution experience preferred

• Enthusiasm for learning about the vacation rental industry and thriving in a high-growth, fast-paced environment

• High level of organization and attention to detail

A Little About Us

Evolve Vacation Rental is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.

Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income while offering travelers the world's best booking experience.

We're conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer! Oh, and we also like to have a lot of fun.

• Benefits - You’ll receive competitive pay and health insurance packages that include 100% employer-paid HDHP, dental, vision, life, and long-term disability coverage. Supplemental benefits are also available in addition to 401(k) match, commuter benefits, and equity in the company.
• Lifestyle - We embrace work-life balance so we offer PTO and paid sick days. To encourage a healthy lifestyle, Evolve offers free access to an onsite fitness center and bicycle storage.
• A Voice - Our innovation framework encourages you to pitch ideas and make real changes at Evolve. Employees are the driving force behind internal process improvements.
• Career Growth - We are committed to creating growth opportunities for every employee at Evolve. Our leadership and management teams are dedicated to developing top talent who have a true earn-it mentality!
• Community - It’s easy to make friends at Evolve, and we work hard to keep our community strong. There are two monthly all-company sessions as well as company-sponsored events throughout the year.
• Transparency - Every month, our co-founders tell us how the company is performing, explain where we’re headed next, and recognize team members for jobs well done.
• Hands-on Education - We learn every day, and we expect you to, too. We can’t wait to hear your ideas for how to improve Evolve, and we’ll gladly help you access the resources and develop the skills and you need to reach your career goals. 

Evolve Vacation Rental is an equal opportunity employer.