A new internal promotion has opened another great opportunity. Are you ready to take your attention to details and data entry skills and move to the next big step in your career? If you are looking for a role where you can learn and be involved in the key functions of a busy, professional Sales Fulfillment team, then you may have finally found that perfect job. Webroot is a recognized and established global Cyber Security firm, and as an Order Fulfillment Associate you will have the opportunity to use your excellent data entry skills, your organizational skills and your strong interpersonal skills to fill and troubleshoot orders.  You do not need order fulfillment experience, but you do need prior customer facing experience and a desire and passion to be a strong team member in a growing close knit group. You will also be cross-trained in contract administration which will really expand your skill set. If you all ready have contract experience you will be trained in order fulfillment! At Webroot, we offer you a chance to be a recognized contributor in an established and growing firm that places the highest value on teamwork and integrity in our pursuit of excellence. 

As an Order Fulfillment Associate working from our Broomfield CO headquarters office, you will be a part of a team that works closely with internal sales professionals to insure the fulfillment of all orders.  We want you to bring your natural curiosity to solve any order issues through diligent research and asking the right question.  Your excellent data entry skills and an overall comfort with technology will be very helpful, as you will be working across multiple systems.  Your proven ability to communicate professionally and effectively with a broad range of business constituents and vendors is critical in this client facing role. As a self-starter, you will enjoy a high level of independence and flexibility as you address internal and external customer needs. Webroot is a firm that prides itself on safeguarding our employees’ most critical assets – their talents, experience, and career aspirations.   If this sounds like the kind of environment where you would like to establish roots and grow, then please apply today.

We are looking for a detail oriented person who takes pride in supporting the company’s success through sales operations (order fulfillment). This role will partner with multiple internal groups including Sales teams, IT, Finance, and Accounting to develop and maintain efficient processes, and support sellers through order fulfillment, order inquiries and contract administration. 

Responsibilities will include but are not limited to:

• Partner with the sales organization to drive order closure
• Point of contact to assess licensing & billing issues, to determine where the issue originated and to work with internal teams to fix & articulate to sellers what happened
• One-touch resource for sales; responsible for liaising with all organizations involved in the order process (Finance, Legal, Order Management, Information Systems, etc.) on behalf of sales
• Ensure compliance with published sales and business approval policies. Be a sales advocate & partner to internal organizations to understand contract requirements.
• Provide support and oversight as necessary to ensure proper order entry for all business sales
• Work with management to identify process improvement and/or sales training opportunities
• Miscellaneous reporting and process documentation
• Strive to meet or beat published service level agreements
• Special projects as needed

Qualifications

• Associates degree or higher OR 2+ years professional work experience
• 1+ years data entry experience or contract administration
• Familiarity with an order entry or CRM system, such as Salesforce.com preferred
• Experience with Microsoft Office including Excel, Word and Outlook
• Strong communication skills for both internal and external stakeholders.
• Detail orientated and attention to detail a must
• Ability to work well with variety of different people
• Excellent organizational skills to monitor and prioritize multiple activities at once

Effective skills in process development and continuous process improvement

At Webroot, we do more than secure our customers' personal computers, mobile devices and networks. We also nurture our employees' most critical assets – their talents, experience, and career aspirations. Webroot has the energy of a start-up with the strength and stability of an Internet security market leader. We foster the innovative culture you'd expect of a company that's making a statement. Webroot is a company in which you can invest yourself fully, knowing that you're not only protecting our customers around the world, but also that your talents and innovation will be recognized and rewarded. We encourage you to learn more about us and explore our job openings. Secure your future. Ensure the same for your career. Principals only - no third parties, please. Webroot Inc. is an Equal Opportunity Employer.