Operations Support

| Greater Denver Area
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About Vorto

Vorto is the only AI-driven automated supply chain platform in the world. Our mission is to enable businesses to be more economically and environmentally sustainable by digitally transforming the B2B supply chain, essentially creating a B2B Amazon. Come work in a fast-paced and dynamic culture where you will grow your personal and career capabilities like never before!

About the Role

We are looking for Operations Support to help us bring AI to supply chains in the world’s largest companies. To support our mission, the successful candidate will be exceptional with customer service, especially with our customers - truck drivers!

Requirements

Responsibilities

  • Perform best in class inbound customer support with an emphasis on technical application assistance and operations assistance for truck drivers and carriers.
  • Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone/live chat room in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
  • Corrects discrepancies on customers' accounts, and researches and resolves billing questions (invoices, bonuses, vouches, cheque requests) where necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
  • Identify opportunities for support automation and process improvement
  • Cultivate a positive customer experience with every interaction to build and maintain user relationships
  • Supports other lines of business as volumes dictate.

The ideal candidate will have:

  • Culture alignment - read the blog!
  • Ability to work 12-hour shifts, 7 days a week rotating days and nights with a week off in between
  • Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
  • Ability to troubleshoot applications and learn new technologies quickly
  • Ability to react to dynamic situations and make thoughtful decisions quickly
  • Understanding of service-focused operations teams that support a group of customers whose operations are 24/7/365
  • High level of curiosity and desire to learn
  • Exceptional analytical skills
  • Exceptional communication skills, written and verbal
  • This is an in office position, no remote work offered

Benefits

Benefits

At VORTO we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.

We offer a competitive benefits package as well as numerous additional perks including:

  • Earn $55k-$65k annually working a 7 days on, 7 days off schedule.
  • Health, Dental and Vision Insurance
  • 401k with matching up to 3.5%
  • Company paid life and short-term disability insurance
  • Company paid parking or transit pass
  • Modern office space in downtown Denver with daily coffee, tea, drinks & snacks

VORTO is an Equal Opportunity Employer.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • KubernetesFrameworks
    • PostgreSQLDatabases
    • FigmaDesign

Location

Our company is in a trendy area with plenty of bars, restaurants, gyms and shopping. Plus, there is great access to public transportation.

An Insider's view of VORTO

What's something quirky about your company?

We listen to "Who Let the Dogs Out" almost daily at 4:30pm and have the most well stocked refridgerator in town... ranging from energy drinks, all types of La Croix, snacks galore, and even lunch choices, we're a fan of eating and drinking well. The environment feels like the cup is half-full with generosity for all of the hard work. ;)

Jennie

Office Manager/Executive Administrator

How do you collaborate with other teams in the company?

We are an extremely collaborative team so I am always working with other groups within the company. While I am testing, I am in constant communication with our software developers; when I am presenting to clients, I am in communication with our sales team; and our operations team has daily updates on all customer activities.

Kaitlynn

Operations Manager

What are some things you learned at the company?

Even as an engineer, I’ve learned that it is crucial to understand how the user experiences our app day-to-day. Without that context, it is impossible to take full ownership for building new features. I’ve also learned how much grit and resilience it takes to deliver a product that thousands of people use every day.

Ryan

AI Engineer

What unique initiatives do you have that encourage innovation?

Innovation is only valuable when it is commercializable. So many companies either a) never innovate, or b) innovate, but without ever creating any value. We invest in exposing every Vortonian to diverse aspects of our business & industry so they can innovate in ways which make an impact.

Sam

Chief Product Officer

What's the biggest problem your team is solving?

Biggest problem we're solving is simplifying the supply chain industry, minimizing the number of trucks that are needed on the road, and at the same time increasing customer's earnings by eliminating non productive time (NPT) and demurrage.

Sean

Engineer Manager

What are VORTO Perks + Benefits

VORTO Benefits Overview

Vorto provides the latest in tech and even a 401(k) with a company match which are rare for a startup. This is possible due to the rapid market success of our products, which flow directly from our culture of relentless speed of innovation. Our level of success has enabled Vorto to be competitive in pay along with a big upside in equity potential.

Culture
Eat lunch together
Daily sync
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Promote from within
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