VORTO
Vorto.AI is an AI driven autonomous supply chain platform.
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Customer Support (Operations Support)

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About Vorto

Vorto is the only AI-driven automated supply chain platform in the world. Our mission is to enable businesses to be more economically and environmentally sustainable by digitally transforming the B2B supply chain, essentially creating a B2B Amazon. Come work in a fast-paced and dynamic culture where you will grow your personal and career capabilities like never before!

About the Role

We are looking for Operations Support to help us bring AI to supply chains in the world’s largest companies. To support our mission, the successful candidate will be exceptional with customer service, especially with our customers - truck drivers!

Requirements

Responsibilities

  • Perform best in class inbound customer support with an emphasis on technical application assistance and operations assistance for truck drivers and carriers.
  • Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone/live chat room in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
  • Corrects discrepancies on customers' accounts, and researches and resolves billing questions (invoices, bonuses, vouches, cheque requests) where necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
  • Identify opportunities for support automation and process improvement
  • Cultivate a positive customer experience with every interaction to build and maintain user relationships
  • Supports other lines of business as volumes dictate.

The ideal candidate will have:

  • 1-3 years of customer service experience
  • Culture alignment - read the blog!
  • Ability to work 12-hour shifts, 7 days a week rotating days and nights with a week off in between
  • Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
  • Ability to troubleshoot applications and learn new technologies quickly
  • Ability to react to dynamic situations and make thoughtful decisions quickly
  • Understanding of service-focused operations teams that support a group of customers whose operations are 24/7/365
  • High level of curiosity and desire to learn
  • Exceptional analytical skills
  • Exceptional communication skills, written and verbal
  • This is an in office position, no remote work offered

Compensation: $22-23 per hour

Benefits

At VORTO we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.

We offer a competitive benefits package as well as numerous additional perks including:

  • Earn $55k-$65k annually working a 7 days on, 7 days off schedule.
  • Health, Dental and Vision Insurance
  • 401k with matching up to 3.5%
  • Company paid life and short-term disability insurance
  • Company paid parking or transit pass
  • Modern office space in downtown Denver with daily coffee, tea, drinks & snacks

VORTO is an Equal Opportunity Employer.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

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Henry Reohr
Product Manager
It’s OK To Fail
Where camaraderie equals progress.
Vorto’s culture in one word? “Supportive,” said Henry Reohr. “I’ve never worked with such high-performing team members who are still able to go out of their way to help one another.” He knows his teammates have his back, and vice versa. Together, they have built an environment where failure is OK. “We just work together to move forward,” Reohr said. That sense of camaraderie goes beyond 9-5: The team frequently eats dinner together, and they now have a monthly game night thanks to a new employee’s enthusiasm — proof that togetherness starts from the beginning.
Vorto’s culture in one word? “Supportive,” said Henry Reohr. “I’ve never worked with such high-performing team members who are still able to go out of their way to help one another.” He knows his teammates have his back, and vice versa. Together, they have built an environment where failure is OK. “We just work together to move forward,” Reohr said. That sense of camaraderie goes beyond 9-5: The team frequently eats dinner together, and they now have a monthly game night thanks to a new employee’s enthusiasm — proof that togetherness starts from the beginning.
We have opportunities to shape culture. If you are willing to take initiative, organize something and rally the team around it, then the company will support you.
Ryan Baldini
AI Engineer
Own It
People-focused tech brings a sense of accountability.
When Baldini joined the engineering team, it was a small ragtag group with little experience, but they worked together to build a successful company. The team is now more robust with complementary skills and levels of expertise, plus strong code-review and mentoring processes — yet they maintain a fairly loose organizational and development process. “Our engineers have the freedom to build the solution that is most appropriate to the problem at hand,” Baldini said. They take ownership of those solutions and push themselves to make a difference for people who rely on the tech to do their jobs.
When Baldini joined the engineering team, it was a small ragtag group with little experience, but they worked together to build a successful company. The team is now more robust with complementary skills and levels of expertise, plus strong code-review and mentoring processes — yet they maintain a fairly loose organizational and development process. “Our engineers have the freedom to build the solution that is most appropriate to the problem at hand,” Baldini said. They take ownership of those solutions and push themselves to make a difference for people who rely on the tech to do their jobs.
When we ship a new feature to production, that change immediately affects the livelihoods of thousands of people. That brings urgency and accountability to our team.
Kelsey Abernathy
Operations Manager
The Golden Rule
Lead others how you want to be led.
Kelsey Abernathy strives to be the type of leader she’d want to work for. She makes a tireless effort to identify her team members’ individual strengths and opportunities to help them grow, and she leads by example with honesty. “I’m not afraid to admit I do not know the answers and take that as a learning opportunity for both myself and my employees,” Abernathy said. In weekly one-on-ones with her team members, Abernathy discusses their strengths and goals and ways they can improve to achieve them. She provides encouragement and access to training, and, above all, a supportive space.
Kelsey Abernathy strives to be the type of leader she’d want to work for. She makes a tireless effort to identify her team members’ individual strengths and opportunities to help them grow, and she leads by example with honesty. “I’m not afraid to admit I do not know the answers and take that as a learning opportunity for both myself and my employees,” Abernathy said. In weekly one-on-ones with her team members, Abernathy discusses their strengths and goals and ways they can improve to achieve them. She provides encouragement and access to training, and, above all, a supportive space.
The work we do is hard. As a manager, I will do whatever it takes to ensure my team knows they are appreciated.

What are VORTO Perks + Benefits

VORTO Benefits Overview

Vorto provides the latest in tech and even a 401(k) with a company match which are rare for a startup. This is possible due to the rapid market success of our products, which flow directly from our culture of relentless speed of innovation. Our level of success has enabled Vorto to be competitive in pay along with a big upside in equity potential.

Culture
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K) matching
Company equity
Vacation & Time Off Benefits
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Promote from within
View full list of perks + benefits
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