Mid Market Contact Center (CX) Solutions Engineer
Want to change the way work…works? This is your moment.
RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.
The RingCentral Sales team does more than close deals. We build, grow and nurture relationships—from small businesses to global enterprises. We’ve become the #1 global cloud-based communications provider because we’re not just selling—we’re changing the nature of communications. That’s why RingCentral is the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $25 billion, 30%+ annual growth and a $1 billion annual revenue run-rate. It’s an atmosphere of unlimited opportunity, where you’ll be supported by massive resources, unmatched training and a diverse, dynamic culture that’s built for winning, together.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
Job Description:
Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for RingCentral Contact Center products and services. Interacts directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral Contact Center solutions that meet those requirements.
Responsibilities:
- Assist with the development of formal sales plans and proposals for assigned opportunities.
- Transfer industry, technical, and product knowledge to customers.
- Keep up-to-date on relevant competitive solutions, products and services.
- Provide technical and sales support for accounts in assigned territory.
- Perform advanced contact center technical presentations for customers, and prospects remotely and in-person.
- Develop and maintain expert understanding of RingCentral Contact Center applications and products.
- Representation at conferences, industry, and sales events when requested by department manager.
- Actively participate as an SME for contact center products and technologies, providing consultative support to other Sales Engineers.
- Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s as needed.
- Responsible for continued education on the contact center platform and underlying technologies.
Qualifications & Skills:
- Ability to teach other members of the team and act as a mentor as required.
- Requires an action oriented individual with a very strong initiative to be successful.
- Willingness to take ownership of accounts and account related actions.
- Must be able to coordinate across various groups and functional teams.
- Ability to apply solutions, technology and products to a business opportunity.
- Willingness to travel throughout assigned region.
- Knowledge and demonstrated operating experience with contact center applications.
- Experience with RingCentral Contact Center or inContact Contact Center is a plus.
- Competitive knowledge including solution, technology and product offerings.
- Excellent presentation and demonstration skills.
- Excellent analytical, problem solving and negotiating skills.
- Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
- 4+ years experience with contact center solutions.
- Pre-Sales experience required.
- Strong telecommunications background preferred.
- Some experience in Operations, Security, Planning, and Implementation desired.
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life and pet insurance
Flexible PTO
401K match and ESPP
Wellness programs including virtual yoga, bootcamp, meditation classes and more
Paid parental leave
Milk Stork parental account
New parent gift box
Say hello to the future of work. And the end of the resume black hole.
We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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