Mid-Market Account Manager at FareHarbor

| Greater Denver Area
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About FareHarbor

Founded in Hawaii in 2013 and acquired by Booking.com in 2018, FareHarbor creates powerful tools that help tour and activity operators run their business with ease and efficiency. With thousands of clients and 500+ employees worldwide, we have the fastest growing team in the business, and we’re shaping the future of travel, together.

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 15,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

As a Mid-Market Account Manager, your entire directive is to optimize the FareHarbor client experience. This position is responsible for working with a portfolio of roughly 200-250 accounts in the AMER mid-market.

This role will be a combination of addressing inbound requests to improve the online booking experience for FareHarbor partners and  strategically suggesting changes to promote client success. We are looking for a supreme problem solver and creative individual who can work autonomously and strategically to foster our clients’ growth! 

What you’ll do here:

  • Build and maintain existing client relationships to ensure adoption and retention with the FareHarbor platform
  • Pro-actively and strategically target clients with large opportunities for growth
  • Be a team player and enjoy working in a fast-paced environment while maintaining calm composure working under high-pressure situations
  • Provide project management and oversight of a project to ensure implementation and completion. Track and report the results
  • Effectively manage time and productivity to ensure accounts with the most opportunity and retained booking fees are prioritized
  • Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management
  • Understand the differences between FareHarbor and other online booking platforms to effectively communicate with clients
  • Become well versed in online booking trends in the tour and activity industry to share relevant information with clients

Requirements:

  • A strong collaborator and a team player willing to go above and beyond any normal set of expectations for the success of FareHarbor
  • Routinely demonstrates FareHarbor values and commitment to the company
  • Proven ability to keep organized and prioritize workload
  • Excellent time management skills
  • Analytical skills and ability to problem-solve with and without the input and guidance of others
  • Ability to synthesize information and provide clear direction and/or examples
  • Comfortable suggesting changes and offering solutions to reach FareHarbor and client goals

Benefits 

  • Medical, dental + vision coverage
  • 23 days of PTO + paid holidays
  • 401k + employer matching
  • Paid parental leave
  • Opportunity to share your ideas and make a difference in a growing company
  • Fast-paced, high-energy, and engaging work environment

Salary Range: $46,725-$57,750

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • cCRM

Location

1515 Cleveland Place, Denver, CO 80202

What are FareHarbor Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Online course subscriptions available
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