Mid- Market Account Manager at IntelePeer

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As a key member of our Account Management Team, the Account Manager is responsible for working hands on with the Channel Team and the Regional Directors in developing and growing the gross profit of their overall account base of customers.

 

Position Responsibilities

  • Desire to build and optimize the post-sale customer relationships daily, while driving customer satisfaction.
  • Become a main point of contact for the customer account base
  • Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account’s activity.
  • Upsell and cross sell into customer account base to attain and beat the quota
  • Position and sell our paid CPaaS services
  • Accurately forecast Sales & Revenue expectations
  • Provide timely, detailed and accurate reporting to internal and external audiences.
  • Champion customer needs/concerns from the account base to the Director of Account Management and across the internal departments.
  • Do quarterly Account Reviews for your highest billing customers.
  • Contact your highest billing accounts at least once a month.
  • Other duties as assigned

 

Requirements

 

Education:

  • Bachelor’s degree in related field highly preferred

Expertise & Experience:

  • Top performer of driving growth in Sales revenue and Gross Profit through an account base.
  • Strong experience in supporting and the selling of SaaS products
  • Establishing strong relationships with customers and partners to align on the overall approach in supported regions.
  • Complete understanding of IntelePeer’s product set and the competitive marketplace that exists for IntelePeer.
  • An understanding of Customer Success Management and how to adapt to daily activity.
  • Demonstrated ability to interact daily with customers at all organizational levels.
  • Excellent communication skills and strong work ethic; a self-motivated team player.
  • Ability to build a comprehensive Account Plan to facilitate deeper/wider relationships in assigned accounts
  • Proficient in Salesforce, Microsoft Word, Excel, PowerPoint, Outlook and understanding of Customer Success (CSM).
  • Proficient in Cisco WebEx
  • 5+ years’ experience in account management and customer experience
  • Strong experience in the SaaS and CPaaS industries with knowledge of SIP trunking, Unified Communications, cloud-based communications for the Enterprise and Contact Center market

Competencies

  • Superior verbal and written communication skills
  • Willing and able to accommodate travel when needed
  • Astute interpersonal relationship management
  • Positive, professional attitude
  • Quality- and customer-service driven to consistently delight customers
  • Strong initiative, self-motivated, proactive, and resourceful
  • Utilizes strong organizational and prioritization skills
  • Team player who is willing to go above and beyond to help others
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • SalesforceLead Gen

Location

We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

An Insider's view of IntelePeer

How would you describe the company’s work-life balance?

At IntelePeer, we have a work-hard-play-hard mentality. Our team goes above and beyond what is asked of us and we value determination. The unlimited PTO policy means that the company realizes to be successful we also need time away from work. You can make your own schedule and work from home when needed too!

Nils

Corporate Marketing Manager

What's the biggest problem your team is solving?

My team is helping companies that may not have the resources for complex development projects to take advantage of the promise of embedding communications like voice and SMS into their customer experiences, marketing efforts, and internal processes.

Shaughnessy

Sr. Manager, Product

How has your career grown since starting at the company?

IntelePeer is a company that likes to promote within and encourages career growth and opportunities for all of their employees. I have been with IntelePeer for almost 6 years and I have been promoted 3 times and have worked in 2 different departments since coming onboard. The leadership team has always asked what I would like to do for my career.

Christine

Sr. Manager, Sales Development

How do you empower your team to be more creative?

We encourage employees to think outside the box, to contribute new ideas, and to take ownership of helping us meet our company objectives. It is equally important for us to reward employees who achieve big things as it is to have an environment where team members are not penalized for making mistakes when they are learning and trying something new

Robert

Chief Marketing Officer

What are some things you learned at the company?

What I've learned at IntelePeer is the value of the contributions of the singular employee. IntelePeer works by each individual considering their personal achievements at work, big or small, to contribute directly to the success of the company - and the company acknowledging and reciprocating that effort back to the employee.

Justin

Chief Software Architect

What are IntelePeer Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Continuing Education stipend
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