Merchandise and Design Specialist

| Remote
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As part of our small (and fast growing!) team, your primary job will be to support our growing Merchandise & Design team and provide our customers with an excellent merchandise experience. You’ll assist with researching and proposing curated promotional merchandise, providing product proofs and quotes, as well as setting up new items in customer accounts. You will also communicate with vendors and attend promotional merchandise events to stay up to date on industry trends.

On a company level you'll work with our operations and application teams to provide feedback to help improve our platform. This position is a starting role with the opportunity to manage and be fully responsible for your own book of business alongside your CS counterpart.

If you have excellent communication skills, a passion for research, and a background in design — this is the perfect opportunity to learn and grow at an early-stage, bootstrapped, profitable startup!

The Company

Printfection is a swag management platform which makes it easy for marketing managers to create and distribute branded merchandise. We’re the first SaaS solution revolutionizing the historically stagnant $20 billion dollar promo products industry.

Customers include Zendesk, InVision, Gusto, Discord and many other category leaders.

After working remotely for half the week for the past 10 years, we became a fully remote company this year. All of our processes, management and culture is focused around trusting our team to do great work wherever they’re located. We're a fun, mature startup based in Denver that's bootstrapped, profitable, and growing fast.

 Responsibilities

  • Work closely with your coworkers on the Merchandise & Design team to provide support to both them and their customers
  • Assist customers in the support queue and serve as their merchandise expert
  • Research and set up new promotional items for customers while communicating over email, Zendesk and video chat
  • Take on strategic projects to ensure we have the best merchandise experience for our customers
  • Be a conduit of customer feedback to the rest of the team

Requirements

  • 2+ years of relevant experience
  • Excellent written and verbal communication skills
  • Desire to brainstorm swag ideas over video chat and in person with customers
  • This is an operational role with graphic design aspects so an eye for design and a good understanding of Photoshop and Illustrator is a big plus
  • Deadline mentality, detailed oriented, tech savvy, passion for building things that scale
  • Bonus points: experience sourcing or curating merchandise for discriminating brands
  • Self-driven: you own your job with minimal supervision. This Quora post nails it

Perks

  • Ground-floor opportunity, yet more than just an idea – millions in revenue, profitable
  • The rare chance to reinvent a $30bn industry from the ground-up
  • This is a remote opportunity with periodic travel to Denver, Colorado for team events
  • A fun, passionate (yet sane) work culture — we respect your weekends and personal life
  • A tight-knit team environment focused on success and growth both for Printfectionally and team members

Benefits

  • Extremely competitive salary plus incentives and options
  • Health, dental, vision, life, and disability insurance
  • Paid cell phone, home internet, home office equipment and everything you need tech-wise to own your role
  • Open vacation policy and eight paid holidays

Diversity & Inclusion

Bring your authentic self. Printfection is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. We do not discriminate based on race, color, ethnicity, religion, sex, gender, gender identity, sexual orientation, age, disability, veteran status or any legally protected status.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • WordpressCMS
    • SalesforceCRM
    • AutopilotEmail
    • GrooveEmail
    • AutopilotLead Gen
    • ClearbitLead Gen

An Insider's view of Printfection

How does your team reward individual success?

Printfection gives me the freedom and trust to build a plan and put into action, and I appreciate that more than I can describe.

We work from home, have open & flexible PTO, and can take other time as needed provided you're getting your work done.

You're treated as an adult here - which is nice.

Ryan

Head of Marketing

How does the company support your career growth?

Everyone and anyone can contribute ideas that will radically shape the business and are welcome to pursue them.

You don't really fill a job when you join Printfection; you have the opportunity to build a department and craft an entire strategy for the business.

It's really awesome for those who want to make their mark.

Paul

Customer Success

What is your vision for the company?

We aim to be the single damn best end-to-end swag management company the world has ever seen.

We're marrying promotional merchandise with technology to create something fundamentally unique that will forever make the way way brands procure and use branded merchandise easier.

Casey

Co-founder

How would you describe the company’s work-life balance?

I appreciate that I am supported to pursue the things that are important to me outside of work. I love that I can go for a run on my lunch break and come back feeling refreshed and energized, ready to take on the back half of the day. At Printfection, we are empowered to create a (reasonable!) schedule that works for us, and I’m grateful for that!

Shelby

Merchandise & Design

What are Printfection Perks + Benefits

Printfection Benefits Overview

Health, vision & dental insurance Coverage
Open PTO
401k + match
Company equity
Fully remote work
We'll help you set up a cool home office
Phone/Internet Stipend
Fun company outings

Culture
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Full health, vision, and dental benefits provided.
Vision Benefits
Everything your eyes can ask for!
Health Insurance Benefits
Full health coverage is available at incredibly low rates. (Our Head of Marketing pays 1/8 the cost he did at his previous company)
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
All employees are offered appreciation rights and thus have real skin in the game when it comes to driving our growth.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We don't have rigidly set hours. If you need to leave early to run an errand, go for it. We're hardworking adults and we understand you have a life outside of work.
Remote Work Program
We are fully remote and distributed and will set you up with a killer home office. But, do you get more joy working from the top of a mountain or the middle of the ocean than your home office? Do it!
Vacation & Time Off Benefits
Generous PTO
We have an open PTO policy, which allows you to take the time off you need to rest and relax and come back to work refreshed and energized!
Paid Holidays
We have unlimited time off, so this is pretty much moot, but we don't work on all the usual suspects. No Scrooges here.
Paid Sick Days
We care about you and your health, both physical and mental. Unplanned flu bug or the sniffles and sore throat? Mentally exhausted? Not a problem! Take the time you need to be well!
Perks & Discounts
Company Outings
Go-kart racing, rock climbing, fancy dinners - you name it, we've done it and/or will do it!
Some Meals Provided
The team frequently grabs lunch together, virtually, throughout the month.
Happy Hours
Even with a distributed team, we love to take every opportunity to get together! If you come to town to work, we'll throw a happy hour with all of our local team members!
Professional Development Benefits
Job Training & Conferences
Want to attend a conference to better yourself or the company? We cover all ticket, transportation, lodging, and food costs for shows and conferences.
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We can't stress the flexibility enough you'll get from working here. If you're doing your job, and we know you will, you will have the freedom of a beautiful bird soaring through the skies.

And as another perk, you get full ownership of whatever business function you join.

Any and all ideas are welcome, and we have had employees come in and dramatically influence our revenue and the total direction of the businesses in a matter of 6 months.

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