Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

The Solutions Engineer Manager at Zoom is an exciting and rewarding position. We are looking for a dynamic leader with deep Unified Collaboration and UCaaS experience who can lead, build and scale the segment. 

This Leadership role will be tasked with leading the “Delivering Happiness” culture here at Zoom, both to our customers and your team. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork and continued improvement both personally and professionally.

They will also be responsible for serving as the business partner for Sales Leadership across multiple sales regions as well as contributing to budget process, strategic planning, headcount growth, coverage models and business strategy.

The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)

Responsibilities

Oversee and lead SE’s in the respective  region

Attract, coach, mentor and develop a highly technical and driven team

Set the Zoom technical strategy for your SE region

Build the Enterprise East business plan with regional sales partners

Handle technical and customer escalations from the team

Define and implement technical demand generation and events

Work cross functionally to deliver results

Drive the Zoom Vision

Requirements

Lead by example and influence, always from the front

Work effectively across multiple leaders and departments

Strong business acumen and executive presence

SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS

Minimum 10 years experience in the Unified Collaborations industry

Minimum 3 years leading a previous technical presales organization

In-depth knowledge of "traditional" voice communications systems and applications

Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

Thorough industry competitive knowledge including solution, technology and product offerings

Typically requires BS/BA (EE/CS) or equivalent

Desired Skills

End-to-end IT systems knowledge

Ability to discuss Business Objectives, Business Outcomes, TCO and ROI with customers

Formulate and communicate a technical solution / vision

Understand Zoom partner and ecosystem partners, products and applications