Manager, Solution Architecture
Digital marketing is advancing at a dizzying pace and companies are turning to the Adobe Experience Cloud, the leader in enterprise marketing software, to stay ahead. Adobe Solution Architects help Adobe Experience Cloud customers succeed by advising them on the right digital marketing strategies, product implementation approaches, and consulting services needed to meet their business objectives.
As a Practice Manager, you partner with the AVP of Professional Services for the Corporate industry vertical. In this vertical, you will help to develop strategies to grow consulting programs for mid-market customers and customers that are new to the Adobe experience cloud. This exciting opportunity requires a strategic, creative mindset.
Additionally, you will manage a team of Solution Architects and partner with Adobe sales teams during the sales cycle to conduct customer discovery, scope out a roadmap of consulting services, and present your proposal to the customer. This involves maintaining a keen understanding of the Adobe product strategy, consulting offerings, and sales pipeline to identify opportunities where Adobe Consulting can bring significant business value to our customers (such as increased revenue, improved customer experience, and reduced marketing spend).
What You’ll Do
- Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel
- Oversee all pre-sales services scoping and proposal development for your assigned industry vertical
- Ensure high-quality and timeliness of your Solution Architecture team’s deliverables
- Partner with Adobe sales teams to individually lead large, strategic deals
- Provide mentoring, coaching and shadowing opportunities to the Solution Architects
- Develop robust recommendations, proposals and scope of work documents for Adobe Consulting engagements while also identifying critical dependencies & gaps
- Present proposals to executive-level customers in a clear and compelling way
- Problem solve novel solutions, architectures and use cases to help customers meet their objectives
- Help customers understand Adobe’s capabilities and the transformative power of digital marketing
- Continuously improve the Solution Architecture team’s knowledge, methodologies and customer-facing collateral
- Manage a team of 4 or more direct reports
- Participate in Quarterly Business Reviews to help define and track goals for the Solution Architecture team
What You Need To Succeed
- 7-12 years of experience working in a top-tier consulting or technology organization
- 3+ years as a people-manager with a keen desire to help promote individual professional growth
- Detail oriented and organized. Solution Architecture managers must oversee the services pre-sales activities for an entire industry vertical. This includes partnership with sales team and sales managers, reviewing weekly pipeline reports, attending sales forecast calls, and ensure successful and timely delivery of dozens of pre-sales engagements at once.
- Strong drive to solve customer problems and rapidly convert pipeline opportunities into closed deals
- Balance of business and technology acumen, including ability to articulate high-level technical solutions to business problems and to tie your solutions to program success criteria
- Outstanding problem solving and analytical skills, including ability to create clear observations, analysis and conclusions based on customer interviews and data
- Excellent customer facing skills with experience presenting to and achieving buy-in from senior executives (managers, directors, VPs, CMOs, and CXOs)
- Outstanding communications skills both oral and written (e.g., Powerpoint)
- Ability to multi-task and prioritize across multiple sales opportunities at the same time
- Team player who can collaborate with multiple stakeholders to arrive at the best solution
- Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies
- In-depth understanding of the typical use cases of Digital Platform implementations (CMS, Analytics, Personalization, Ecommerce, DAM, Mobile strategies etc.)
- High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing disciplines
- Bonus: experience with Adobe Marketing Cloud or other Adobe solutions
- Willingness to travel up to 40% of the time
- Bachelor’s degree or equivalent experience
Preference will be given to candidates that meet these additional qualifications:
- Experience consulting or working in enterprise digital marketing
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
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Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.