Job Description 

It’s an exciting time here at Fivetran. We have grown our revenue, customer base and teams very substantially over the past several years. We are rapidly growing our customer-facing teams and are searching for our next CSM Manager for the Growth and Expansion segments. 

We’re looking for a fantastic people leader to join our team and manage some of our fastest rising stars. This role could be a great fit if you have experience in customer success, account management or sales for enterprise software. This manager will be required to forecast, hire, coach, retain and grow CSMs and Customers. One of the most exciting parts of this role is the opportunity to build a new team. Our Expansion AE’s are tasked with focusing on our Online- Purchased (OLP) Customers and converting them to annual committed partners. Our Growth CSMs have a more traditional role; encompassing both retention and net revenue growth. 

As a CSM Manager at Fivetran, you will: 

• Maintain SFDC hygiene and forecast accurately on a monthly and quarterly basis
• Meet aggressive hiring goals 
• Coach IC’s on how to handle a myriad of customer circumstances
• Work collaboratively with your peers
• Be adaptable to change
• Foster an environment of growth and learning

What you bring to the table: 

• Customer centricity; always executing with a customer centric mindset
• A track record of success! Hitting or exceeding your goals and KPIs
• The right balance of self-confidence and humility to get buy in from your team
• Tenacity; you do not shy away from hard conversations or situations, you approach each challenge with determination and skill to achieve the best outcomes 
• A One Team One Dream mentality
• Experience with Salesforce is a must

Nice-to-haves (optional):

•  Experience with Looker, Catalyst and Slack

Perks and Benefits:

• 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
• Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
• Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
• 401k match program
• Eligible donation match program
• Monthly cell phone stipend
• Work-from-home equipment reimbursement for your home office setup!
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team building activities
• Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
• Commuter benefits to help with transit and parking costs
• Employee Assistance Program (EAP)
• Referral Bonuses
• Stock equity -- every employee is granted stock options when they walk in the door   
• Annual Camp Fivetran trip that brings together every employee from around the world