Manager - Account Management

| Greater Denver Area

Hotel Engine is a high-growth, Denver-based tech company that is innovating the business travel industry with a free, private hotel booking management platform. With over 200,000 hotel properties globally, Hotel Engine offers up to 60% off publicly available hotel rates for small-to-medium businesses, large enterprises, and government travelers.

Serving industries like construction, transportation and logistics, oil and gas, retail, healthcare, and more, Hotel Engine has customized hotel reservation management solutions built for the control, transparency, billing, and support needs of organizations of any size and industry.

Job Summary:

We are seeking an individual leader who will have a strong Account Management and Sales background with proven track record of successfully managing a high performing Account Management team within a well-respected company. He/she must also possess strong judgment and the ability to understand the quality standards Hotel Engine sustains including company revenue goals and targets.

This individual must have high energy and a sense of urgency but will be calm under pressure. He/she will have a positive outlook and have the capability to lead and motivate an Account Management team through coaching, training, and goal oriented incentives and contests. This person will need to grow their teams and give them the tools to advance their careers within our organization.

Responsibilities:

  • Grow and coach a high performing Account Management team with the primary objective to acquire grow existing accounts by offering additional training, increasing retention, and NPS scores.
  • Execute effective new hiring, onboarding and training, and individual performance coaching for all Account Managers.
  • Follow best practices to retain and grow as many clients as possible.
  • Develop and oversee processes, scripts, and incentives to improve conversions through consistency, regiments, and time management.
  • Work closely with marketing to improve the volume and quality of requests for new users on existing accounts.
  • Align team numbers to company wide goals and metrics and lead team and individual goal setting
  • Create KPI dashboards and visual management on sales performance ensuring accountability
  • Develop and roll out new contests on a monthly and quarterly basis

Requirements:

  • Bachelor’s degree from a 4-year college or university.
  • 5-6 years of a successful account management & strategy experience in comparable industries.
  • 1+ years in a management position directly supervising an Account Management team.
  • Must be passionate about hitting sales goals and forming relationships with existing clients.
  • Enthusiasm for learning about the travel industry.
  • Experience with building and reading reporting in CRMs. Salesforce experience is a definite plus.

Supervisory Responsibilities:

  • This position has direct reports

Benefits list:

  • Medical, dental, vision, and supplemental insurance
  • 401k plan
  • Unlimited vacation
  • Paid holidays, sick time, and volunteer opportunities
  • Discounted hotel rates
  • Paid parental leave
  • Craft brews and ciders on tap
  • Company-sponsored social events and happy hours
  • Paid gym membership
  • Free organic fruit, snacks, and beverages
  • Relaxed office and dress code
  • Free on-site parking and bicycle storage
  • Unmatched views of the Rocky Mountains

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

720 S Colorado Blvd, Denver, CO 80246

An Insider's view of Hotel Engine

What’s the vibe like in the office?

The whole team is willing to jump in and help one another to solve complex problems and enhance the customer experience. Everyone is kind, fun and energetic so it makes for an amazing work environment.

Mallory

Digital Marketing Manager

How do you collaborate with other teams in the company?

Everyone is open to working together to solve business challenges in a way that will help the business grow. It’s very common to work with other teams to solve problems. Whether it be to help my department or another, the environment is very collaborative.

Kailey

Operations Manager

How does the company support your career growth?

Hotel Engine gives me the opportunity to grow and learn every day. I love the "grow or die" mentality, because it means that the company is constantly striving for our best work and supporting our growth.

Brook

Account Executive

What does career growth look like on your team?

I started out at our sister company, Travelers Haven as a Senior Software Engineer and was promoted to Director of Engineering. I then moved full-time to Hotel Engine and became the VP of Engineering where I now run our entire development team. It has been great to have the opportunity to develop my career and grow professionally with Hotel Engine

John

VP of Engineering

What are Hotel Engine Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
More Jobs at Hotel Engine10 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
Operations
Sales