Who We Are

At Notion, we help people protect the things they love most. Notion’s first product, an IoT multi-purpose sensor, paired with thoughtful data analytics and services, delivers peace of mind to empower anyone to live an easier, safer, better life. Much more than home security, our ability to collect and analyze incredible amounts of data from homes has already led to partnerships with a number of insurance companies and large players in the smart home and home security industries.

Our nimble team is made up of engineers, designers and business development experts. We're a motivated, passionate group of self-starters, excited to bring solutions to life that truly make a difference in people's lives! We strive to uphold our company values (building solutions and people, galvanizing people into teams, owning our work and being accountable, problem solving, being open-minded and transparent, and having a hunger for knowledge) in and outside of the office. Want to know more? Check us out at getnotion.com.

About You

We’re looking for a rock-solid Key Account Manager to join our Customer Success team. The Key Account Manager will oversee our strategic partnerships across multiple market sectors – U.S. and International – and report to the Director of Customer Success. We need someone who has a passion for making partnerships successful and growing partnership accounts. This person will quickly understand Notion’s strategy, and will help align key partner programs with the product, marketing, and data science teams. You will work closely with internal stakeholders to ensure alignment and orchestration of high visibility projects. Hustle, a great attitude, excellent organizational skills with the ability to balance multiple projects and the ability to exceed expectations on a consistent basis are critical.

Responsibilities:

• Serve as day-to-day contact and relationship manager of enterprise partnerships (U.S. and International), working with our sales and BD teams during proposal phases, and taking over full management from on-boarding through planning, shipping and delivery, to post-launch support and growth

• Report clear and timely project status updates to optimize success for internal stakeholders, which may include but is not limited to: taking and distributing meeting notes, following up on action items, tracking and organizing projects via spreadsheets and other program management tools

• Help inform and prioritize the product roadmap by accurately and regularly collecting partner feedback, and conversely, providing strategic guidance to partners that aligns with Notion’s roadmap

• Run, analyze, and deliver partnership data reports, and ensure on-time delivery across internal teams

• Provide input from key partner accounts to accurately forecast inventory and expansion opportunities

• Support Notion’s Customer Support team to provide troubleshooting assistance

• In conjunction with Sales and Business Development, research new opportunities to help expand Notion’s partnership opportunities

• Work closely with the technical, product and development teams to ensure alignment and support customer support and delivery requirements

Requirements:

• Bachelor's degree

• 5+ years of partnership channel / project management experience, with proven knowledge of techniques, methods and tools

• Ability to effectively communicate and influence at the executive level of internal and client organizations

• Incredibly well organized, responsible for ongoing management and happiness of some of Notion’s largest customers

• An analytical mindset and excellent problem-solving abilities, experience running data programs a plus

• Has the dedication, drive and confidence that gets the job done, but always puts the customer first

• Comfortable working with multiple team members to ensure success with larger B2B2C customers

• PMP or PgMP certifications a plus

What We Offer:

• Competitive pay + Equity + Healthcare + 401(k) offerings

• Unlimited PTO policy

• Flexible scheduling and the ability to occasionally work from home

• An annual company retreat plus quarterly team outings and semi-annual volunteer days

• Catered lunch every Monday

• Unlimited snacks and drinks

• An upbeat and collaborative environment

Notion is an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, color, sex (including pregnancy and childbirth), sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.