Key Account Manager

| Denver

Candidate Profile:

The Key Account Manager is responsible for forming strong relationships and maximizing top level accounts. They will be the lead point of contact for all key client matters, anticipate client’s needs, and work cross departmentally to ensure highest client satisfaction.  The key account manager will also work with Business Account Managers to smoothly transition accounts from a growth to a key client within the company.

Success in the role will be measured primarily by customer satisfaction and retention of key accounts.  Additional key performance indicators for this role include:

  • Incident Prevention:  Key Account Manager will strive to maintain zero preventable incidents
  • Close Ratio: Key Account Manager will monitor close ratio, keeping it within set company standards per industry
  • Profitability: Key Account Manager will price and present options to maximize profitability, keeping it within set company standards per industry

 

Essential Functions:

  • Build strong relationship with clients to ensure trust and satisfaction that leads to repeat business.
  • Receive customer housing requests from key accounts via THP and work with our internal housing team to locate the best available housing option.
  • Present multiple options to client highlighting the key differentiators and benefits of each
  • Communicate cross departmentally to ensure move-ins are executed seamlessly with our internal operations team
  • Provide the client personal touches such as move in packages or dialogue about how their enjoying the housing provided.
  • Work directly with the clients and occupants to make their stay as seamless as possible. This includes rapid issue resolution and personal follow up on all leases.
  • Maintain consistent communication with client to ensure highest level of customer satisfaction and retention.

 

Competency:

  • A passion for creating & fostering client relationships
  • “Client comes first, all else follows” mentality
  • Ability to think outside the box for problem solving and issue resolution
  • Capacity to manage multiple projects and activities while paying attention to detail
  • Quick decision-making skills and independent judgement to ensure high customer satisfaction

 

Education and Experience Skills

  • Bachelor’s degree from a 4-year college or university
  • Minimum 2 years in a client facing selling or account management role

 

Travel

  • Minimal travel, Bi-annual visit to accounts  

 

What we provide:

  • Paid vacation, holidays and sick days
  • Medical, Dental, and Vision Insurance Plans
  • 401K and supplemental insurance plan benefits
  • Paid gym membership and organic fruit delivery.
  • Free parking, free option for secure bike storage.
  • Discounted Wireless Service plans
  • Company sponsored events, holiday parties, and volunteer opportunities.
  • A healthy work/life balance
Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.
720 S Colorado Blvd, Denver, CO 80246

Insider's spotlight

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Outings
Conferences & Training
Dental Benefits
Game Room
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Parking
Stocked Kitchen
Vision Benefits
Volunteering Opportunities
More Jobs at Travelers Haven9 open jobs
All
Developer + Engineer
Operations
Project Mgmt
Sales
Developer
new
Travelers Haven
Operations
new
Travelers Haven
Sales
new
Travelers Haven
Operations
new
Travelers Haven
Sales
new
Travelers Haven
Sales
new
Travelers Haven
Project Mgmt
new
Travelers Haven