Inside/Outside Sales Development Representative

We are looking for a self-driven salesperson who embraces challenge and enjoys the flexible atmosphere of a startup. You are great match if you are:

• A natural at engaging with people … especially a good listener.

• A dyed-in-the-wool self-starter and finisher.

• Well-versed in consultative selling that prioritizes product/customer fit and customer education.

• Accustomed to setting goals and structuring your time properly to achieve them.

• Persistent in cold emailing and fearless in getting on phone calls with new prospects.

• Thrilled to see an empty email inbox and empty voicemail inbox at the end of every work day.

During your first 3 months, you will work out of our office in downtown Denver and report to a sales account executive and the CEO. Following a successful onboarding period, you will then work remotely with multiple daily check-ins with an account executive. The ideal candidate embraces working at home and has a quiet space/office in their home to accomplish their responsibilities.

About Planning Pod

Planning Pod is a nimble startup company that offers event management Software-as-a-Service to event planning professionals and event venues. As a startup, we need each staff member to be flexible to take on additional responsibilities and learn new skills related to their job; the right candidate welcomes and seeks out these challenges.

Responsibilities

This role is a hybrid inbound and outbound sales development position, so each day you will be:

• Responding, engaging and qualifying inbound leads and inquiries via email and phone.

• Identifying ideal outbound prospects and reaching out to them to gauge interest, present our platform, qualify them and initiate the sales process.

• Assessing prospects and qualifying them based on matching prospect needs to our own internal criteria.

• Setting appointments for sales calls and product demos with account executives (AEs), including providing AEs with clear and detailed information on the prospect.

• Nurturing new prospects as needed until they are ready to speak with an AE.

• Consulting with customer care and training team members to efficiently direct prospects and customers to the appropriate person and ensure that they receive prompt attention.

You will be expected to:

• Identify prospects’ needs and pain points quickly.

• Qualify prospects and, if their needs align with our offerings, transition them to an AE.

• Intuitively understand who our ideal customers are and be comfortable turning away prospects who do not fit that definition.

• Serve as a subject matter expert on the Planning Pod platform and the offerings that we provide.

• Track your progress with prospects and document interactions with them via the Close software platform.

• Manage outbound email communications with the Mailshake sales emailing software.

• Communicate in different channels, especially via email and on the phone.

• Meet any sales quotas and requirements established in advance.

• Refine your approach, processes, scripts, etc., to better connect with and serve our target market.

• Identify and help to develop resources that will improve the sales process and conversion rate.

• Provide feedback to developers and executive staff that would enhance the product as well as the overall customer experience.

• Independently plan, organize and prioritize your work; you will wear a few hats in this role, and since you will be working remotely, you need to be an energetic self-starter who is diligent about completing your work.

• Work 40 hours/week plus occasional overtime when the need arises.

Experience

Soft Skills

• You are energized by talking to people and building relationships.

• You can empathize with people and engage with them in a way that they KNOW you care about them and their needs.

• You are a team player who can both follow and lead.

• You are Web-savvy and a quick adapter to new technology.

• You can make decisions, solve problems and understand who is and is not an ideal customer for Planning Pod.

Work Experience/Technical Skills

• At least 3 years of sales development experience - OR - at least 6 months of experience working at Planning Pod. Inbound AND outbound sales experience preferred.

• Demonstrated success in sales prospecting.

• Proficient in using tech tools for communicating with and tracking prospects (including CRM/sales applications, customer support software, online communications tools).

• Experience cold emailing and cold calling from prospecting lists.

• Very strong communication skills, including phone, email and social media.

A Big Plus...

• Familiarity/experience in sales for Software-as-a-Service platforms or similar Web-based technology.

• Previous experience in the events industry.

Educational Requirements

Possess a 4-year college degree or 2-year associate's degree.

Salary/Benefits

• $40,000 annual base starting salary.

• Potential for $15,000+ in commissions per year based on opportunities created.

• Retirement savings plan with company match.

• 10 personal days in Year 1; after that 15 personal days each year.

• Health insurance option.

• Freedom of working remotely from your home after onboarding period.