Housing Account Manager - Waltham, MA at Hotel Engine

| Greater Denver Area
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Summary/Objective: We are seeking a Housing Coordinator to work directly with our client, Fresenius Medical Care, in Waltham, MA. This person will have a strong customer service background, the ability to work in a fast-paced environment, and strong attention to detail. The Housing Coordinator will sit in Fresenius’ corporate headquarters in Waltham, MA and will be responsible for sourcing, securing, and booking hotel & housing reservations and manage the entire hotel/housing booking process. They will work directly with FMCNA Travel Nursing Division and traveling healthcare professionals to understand the specific requirements of each request in addition to the Hotel Engine support team to handle any issues that arise. Additionally, this person will work with their counterpart at our sister company, to help service short-term housing needs.

Office location: 920 Winter Street Waltham, MA 02451

Essential Functions:

  • Communicate with FMCNA Travel Nursing Division and traveling professionals to understand the requirements for each hotel/housing request
  • Receive customer hotel/housing requests from FMCNA Travel Nursing Division and search for the best fit options for consideration
  • Present multiple hotel/housing options to client highlighting the key differentiators and benefits of each
  • Responsible for booking and managing hotel/housing reservations via the booking platform
  • Provide the client personal touches such as move-in packages or dialogue about how they’re enjoying the housing provided
  • Maintain consistent communication with client to ensure highest level of customer satisfaction and retention.
  • Responsible for providing back-up documentation for reporting and accounting purposes
  • Responsible for negotiating (30+ day) long term housing rates
  • Will be cross trained to help support Housing Coordinator at sister company

Competency:

  • A passion for creating & fostering relationships
  • “Client comes first, all else follows” mentality
  • Ability to think outside the box for problem solving and issue resolution
  • Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
  • Quick decision-making skills and independent judgement to ensure high customer satisfaction

Required Education & Experience:

  • Bachelor’s degree from a 4-year college or university
  • Minimum 2 years in a client facing role or account management role
  • Experience with Microsoft Office tools
  • Knowledge or experience with travel booking software and Salesforce is a plus
  • Excellent communication skills, both written and verbal

Supervisory Responsibilities:

  • None

Travel Requirements:

  • None

Benefits list:

  • Medical, dental, vision, and supplemental insurance
  • 401k plan
  • Unlimited vacation
  • Paid holidays, sick time, and volunteer opportunities
  • Discounted hotel rates
  • Paid parental leave
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

720 S Colorado Blvd, Denver, CO 80246

An Insider's view of Hotel Engine

What’s the vibe like in the office?

The whole team is willing to jump in and help one another to solve complex problems and enhance the customer experience. Everyone is kind, fun and energetic so it makes for an amazing work environment.

Mallory

Digital Marketing Manager

How do you collaborate with other teams in the company?

Everyone is open to working together to solve business challenges in a way that will help the business grow. It’s very common to work with other teams to solve problems. Whether it be to help my department or another, the environment is very collaborative.

Kailey

Operations Manager

How does the company support your career growth?

Hotel Engine gives me the opportunity to grow and learn every day. I love the "grow or die" mentality, because it means that the company is constantly striving for our best work and supporting our growth.

Brook

Account Executive

What does career growth look like on your team?

I started out at our sister company, Travelers Haven as a Senior Software Engineer and was promoted to Director of Engineering. I then moved full-time to Hotel Engine and became the VP of Engineering where I now run our entire development team. It has been great to have the opportunity to develop my career and grow professionally with Hotel Engine

John

VP of Engineering

What are Hotel Engine Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
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