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Hotel Group Sales, Account Manager

| Greater Denver Area
Hotel Group Sales, Account Manager
Candidate Profile:
The Hotel Account Manager, Group Sales is responsible for growing our Hotel Engine Group customer base and increasing revenue by following up on inbound leads, onboarding new clients, collaborating with sales to target prospects, and developing strong relationships with clients. Success comes from self-motivation and the ability to create and foster long-term relationships and repeat business as well as identifying upsell opportunities for current and potential clients.
Responsibilities (include but not limited to):
  • Understand group travel needs, hotel negotiation, and contracting
  • Ability to take to process a group lead from initial request all the way through to billing and destination arrival
  • Recognize travel trends in different markets and relay this information to clients to make informed decisions
  • Handle complex travel itineraries
  • Establish and maintain relationships with corporate representatives and Director of Sales at various hotels and vendors around the country
  • Manage portfolio of 40+ clients
  • Create positive and enduring relationships with clients
  • Inbound lead management
  • Communicate effectively and work across departments to achieve goals
  • Innovative, consistently look for ways to improve and streamline processes
  • Occasional on-call and weekend work may be required
  • Work with Hotel Engine Outside Sales to onboard & work with prospective clients
  • Collaborate on new member and public form group requests
Qualifications:
  • 2-4+ years of group travel experience, preferred
  • Outstanding customer service
  • Excellent verbal and written communication skills; excellent interpersonal, negotiation and problem-solving skills
  • Day-to-day client management experience
  • Extremely organized and highly motivated with the ability to prioritize work and adhere to strict timelines
  • Ability to multi-task while being detail oriented
  • Capable of handling stress and maintaining a professional composure, while managing and working on multiple projects and with multiple clients simultaneously
  • Comfortable with ambiguity, learning new software and evolving department vision
  • Self-starter and self-motivated
  • Work Hard, Play Hard mentality
Preferred Requirements
  • Bachelor’s degree and 2+ years of business experience
Travel
There is no travel in this position
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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