Hotel Booking Coordinator
Hotel Engine is a high-growth, Denver-based tech company that is innovating the business travel industry with a free, private hotel booking management platform. With over 200,000 hotel properties globally, Hotel Engine offers up to 60% off publicly available hotel rates for small-to-medium businesses, large enterprises, and government travelers.
Serving industries like construction, transportation and logistics, oil and gas, retail, healthcare, and more, Hotel Engine has customized hotel reservation management solutions built for the control, transparency, billing, and support needs of organizations of any size and industry.
Job Summary: This individual collaborates with business units to analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements. The Hotel Booking Coordinator acts as the liaison between our Enterprise clients and suppliers for the analysis of business needs. In addition, this individual partners with project teams on technology solutions, providing process expertise, training, and documentation and will act as a subject matter expert on the operations and processes of our hotel partners.
Responsibilities:
- Collaborate with various Hotel Engine team members to build, analyze and measure the effectiveness of business processes;
- Act as a resource for general supplier training and questions
- Conduct needs analysis to analyze gaps and determine performance and training needs
- Develop, manage and facilitate content to drive the execution of supplier training programs delivered using a variety of adult learning methods including instructor-led (classroom-based and virtual), on-demand/self-paced e-learning, job aids, resource guides and blended learning methodologies
- Provide supplier process, tools, and technology training to the organization;
- Provide management reporting of key performance indicators and measurement of process, standards, and supplier quality;
- Remain connected to external forces, best practices, tools and methodologies in the field;
- Support a change management initiative/program across the organization;
- Communicate supplier changes and roll-outs to appropriate divisions, leaders, and employees, while promoting and influencing the adoption
- Leads or co-facilitates training on suppliers for all needed departments [Executive, Operations, Sales, Technical, Leadership Development, HR, Compliance and IT]
- Partner with plan senior leaders to facilitate change/transition management sessions and make team recommendations
- Research training ‘best practices’ and guide on to the most effective approach to program design, presentation, and implementation during times of change
- Performs diligence in securing all company information, including but not limited to company and patient information
Requirements:
- Bachelor’s degree in hospitality management; business management or business administration; or equivalent work experience in the hotel industry;
- 3-7 years’ experience in hotel operations management, preferably in a front office leadership
- Extensive knowledge of at least one hotel PMS system (Galaxy, Opera, PMS, Fossy, iHotelier, or similar)
- Experience conducting classroom training preferred
- Reliable organizational, verbal/written communication, project coordination, and leadership skills. Ability to work independently;
- Possesses critical thinking and demonstrates initiative, attention to detail and accuracy;
- Proven client service skills and practical team skills.
Benefits list:
- Medical, dental, vision, and supplemental insurance
- 401k plan
- Free in-office monthly massages
- Unlimited vacation
- Paid holidays, sick time, and volunteer opportunities
- Discounted hotel rates
- Paid parental leave
- Craft brews and ciders on tap
- Company-sponsored social events and happy hours
- Paid gym membership
- Free organic fruit, snacks, and beverages
- Relaxed office and dress code
- Free on-site parking and bicycle storage
- Unmatched views of the Rocky Mountains