Candidate Profile:

The Hotel Account Manager, Extended Stay is responsible for maintaining and growing our current customer base and increasing revenue by following up on inbound leads, onboarding new clients, collaborating with sales to target prospects, and developing strong relationships with clients. Success comes from self-motivation and the ability to create and foster long-term relationships and repeat business as well as identifying upsell opportunities for current and potential clients.

Responsibilities (include but not limited to):

• Understand needs of traveling professionals requesting long term hotel stays
• Establish and maintain relationships with corporate representatives and Director of Sales at various hotels and vendors around the country
• Negotiate rates with vendors
• Manage portfolio of 40+ clients
• Create positive and enduring relationships with clients
• Inbound lead management
• Multi-task while being detail oriented
• Communicate effectively and work across departments to achieve goals

• Innovate, consistently look for ways to improve and streamline processes
• Occasional on-call work may be required
• Work with Travelers Haven Outside Sales Team to onboard prospective clients
• Source options for anything under 30 days utilizing Hotel Engine

Qualifications:

• 2-4+ years of client management experience
• Outstanding customer service experience
• Excellent verbal and written communication skills; excellent interpersonal, negotiation and problem-solving skills
• Extremely organized and highly motivated with the ability to prioritize work and adhere to strict timelines
• Ability to handle stress and maintain professional composure, while managing and working on multiple projects and with multiple clients simultaneously
• Comfortable with ambiguity, learning new software and evolving department vision
• Experience in Hospitality Industry preferred
• Self-starter and self-motivated
• Work Hard, Play Hard mentality

Required Education

Bachelor’s degree and 2+ years of business experience, preferred