Head of Sales Operations at Stream

| Greater Boulder Area | Remote
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We are looking for a Head of Sales Operations to join our sales team in Boulder (local candidates only please). This person will elevate our processes, procedures, compensation, and reporting across the company. Title commensurate with experience.

What You Will Do

As the leader of our sales operations team, you will impact our sales productivity including planning, compensation, reporting, and management of all sales processes. The pace is fast and rewarding as you will be solving the hardest problems in our products and processes, as we strive to elevate the quality of apps for billions of users globally.

You will be responsible for the overall productivity and effectiveness of Stream’s sales processes and procedures. Working closely with the Sales, Marketing, Product, and Operations teams, you ensure the appropriate objectives and priorities are enabled within the sales organization.

You are responsible for supporting the sales team to ensure they are set up to not only meet but exceed their targets. You drive the CRM and other platform utilization and effectiveness, introducing KPIs and proactive pipeline build and management. By monitoring and ensuring continuous attention to our KPIs you are an enabler in increasing revenue and client retention rates.

Responsibilities include but are not limited to

  • Owning the sales technology stack, implementing new automation tools, and partnering with Sales reps to ensure they have what they need to succeed.

  • Own and improve reporting on KPIs and pipeline forecasting
  • Work with sales leadership to manage sales compensation, and create sales policies
  • Lead the charge on process design and automation for operational efficiency
  • Lead successful cross-functional projects end-to-end
  • Work with multiple internal stakeholder partners (Marketing, Finance, Product), to ensure delivery and execution of go-to-market strategy, product development and sales are aligned with business revenue goals.
  • Drive the vision for our core operational functions: strategic planning, roles & responsibilities, rules of engagement, business processes, system & tool requirements, reporting and tracking, etc.

Who You Are

You’re a team player and champion for team collaboration and cross-functional communications. A strong analytical and operational leader who loves sales and thrives in a fast paced environment. A resourceful and detailed oriented self-starter with a passion for solving complex problems

At Stream we strive to provide the best possible product and service to our clients, and we expect the same from you! As a member of the team, you must be excited to grow with Stream. We maintain a startup mentality and culture and are growing quickly. This means we could have ill defined processes, unknown paths forward and working together to figure things out. If you thrive in environments of chaos, uncertainty and change this could be for you.

Ideally you have

  • 5+ years of experience in Sales Operations with leadership experience

  • 3+ years of experience with reporting in Salesforce, implementing solutions to business problems, and enhancing the SFDC experience for end users
  • Experience leading a team to implement new processes that fit the needs of the business and the sales team.
  • Experience in B2B SaaS
  • Experience setting and managing sales compensation and performance reporting

Bonus Points

  • Experience leading sales ops for a high-growth B2B SaaS organization

  • Experience as a Salesforce Administrator
  • Startup experience and the ability to thrive in a fast-paced environment

Who We Are

Stream has a casual, social, and spirited culture. We are talented, highly technical, and collaborative which makes Stream a great place to learn and improve your skills. Our team is forward-thinking and diverse and we all have different backgrounds which lends to our creativity and innovation. With offices in Boulder and Amsterdam, our employees represent 15 countries, 11 languages and counting.

Our team is passionate about tackling difficult tech problems at scale by creating reusable components that allow product owners to ship apps faster, more securely, and with a better user experience. Our culture is oriented towards ownership and quality; Our goal is to produce deliverable software.

What’s In It For You

  • 3+ weeks of paid time off plus 10 paid holidays ✈️

  • Free health insurance for the employee and a discounted rate for dependents
  • 401k contribution plan
  • 100% paid parental leave 👶
  • Company equity
  • Dog-friendly office! 🐶
  • Be part of a smart, high performing, passionate team
  • A Macbook Pro and a work-from-home stipend (US only)
  • Team lunches and plenty of snacks (US only) 🌯
  • An office on Pearl Street in downtown Boulder
  • The possibility to visit our office in Amsterdam 🇳🇱

Salary (for US only): Our salary ranges are based on national averages. We have wide ranges so we can be flexible and determine compensation based on a number of factors including candidate's skills, level of experience, and location. The salary range for this role is $95,000 - $130,000.

Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

Located in the heart of Boulder's Pearl Street pedestrian mall, Stream's office is steps from popular restaurants and a few miles from hiking trails.

An Insider's view of Stream

What’s the vibe like in the office?

Casual, friendly and helpful. We do a lot together: lunches, fitness classes, happy hours and of course celebrating successes.

Scott Lasica

CSO

How do you collaborate with other teams in the company?

I start off every project with the sales team to make sure the handoff for a new personalization client goes smoothly and expectations are clear. Then, I work with customer success to make sure that communication is solid. During this whole process, I often reach out to devs. It's super easy to directly communicate with with anyone at Stream!

Neha

Data Science

How has your career grown since starting at the company?

I started at Stream as 1 of 2 BDRs (business development reps). Over the course of the past 2.5 years my position has evolved a few times. I initially moved into the role of BDR Manager, then into an inside sales role and finally become an Account Executive, which is the position I I hold today. I am really excited about the future of Stream.

Dani

Sales

How do you empower your team to be more creative?

Stream emphasizes mutual trust and respect. Employees are provided autonomy and encouraged to speak up with their ideas. At Stream, we believe that it is vital to genuinely listen to and consider every employee's idea to push the company forward – all thoughts are well heard and, more often than not, put into play.

Nick

Director of Marketing

What projects are you most excited about?

I’m most excited about our new mobile chat SDKs. They release the full power of stream chat in a ready-to-use library!

Josh

Design

What are Stream Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Culture Club!
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
You get a piece of ownership in Stream. Stock options are granted to all full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
15 days PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Boulder employees receive parking and public transportation benefits.
Company Outings
Game Room
Stocked Kitchen
Weekly team lunches and a fully stocked kitchen with tasty snacks and craft coffee.
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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